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SPECIFICTION
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Nectar Diagnostics

nectarcorp.com

Web
Visit nectarcorp.com
Spec score 7.0 #17 of 21 in VoIP Monitoring Software

What it is

Nectar Diagnostics is a web platform that tracks SIP call journeys across on-premises, cloud, and hybrid Unified Communications and Contact Center environments. It provides signaling visibility, post-call metrics, and media analysis, including encrypted traffic. Unique Correlation IDs connect call legs across Teams, Genesys, Avaya, Cisco, SBCs, IVRs, and carriers. KPI dashboards show trends, quality metrics, and outcomes, while alerts flag anomalies. Listed capabilities include MOS scoring, jitter tracking, packet-loss tracking, and SIP trunk monitoring. Integrations include Skype for Business SDN, Ribbon and AudioCodes SBCs, Cisco CUCM, Oracle SBC, Genesys Engage, and Avaya components. Diagnostics can export session data to Nectar DXP over HTTPS on port 443, with an HTTP proxy supported. DXP runs on AWS with US and EU service locations. Security controls include role-based permissions, login lockout, IP blacklisting, HTTPS, and audit logs. Pricing is available on request.

Spec sheet

Purpose
Nectar Diagnostics tracks SIP call journeys across on-premises, cloud, and hybrid Unified Communications and Contact Center environments.Read 8 Oct 2026 · nectarcorp.com
Intended users
Nectar describes its platform as serving enterprises and managed service providers working with communications and contact center environments.Read 7 Oct 2026 · nectarcorp.com
Integrations
Nectar says it works with platforms such as Zoom, Teams, Genesys, Amazon Connect, and Avaya, using platform APIs, event streams, and native logging.Read 8 Oct 2026 · nectarcorp.com
Security
Nectar recommends unique user credentials, single sign-on, two-factor authentication, and role-appropriate access levels.Read 8 Oct 2026 · support.nectarcorp.com
Support
The Nectar Global Support Desk is available 24/7/365, and critical service-affecting issues are addressed 24/7/365.Read 8 Oct 2026 · support.nectarcorp.com
Headquarters
Jericho, New York, United StatesRead 28 Sep 2026 · nectarcorp.com
Access controls
Nectar DXP 1.22.0 introduced role-based data access and PII data obfuscation.Read 7 Oct 2026 · support.nectarcorp.com
Analysis
It provides signaling visibility, post-call metrics, and media analysis, including in encrypted traffic.Read 7 Oct 2026 · nectarcorp.com
Call analysis
It provides signaling visibility, post-call metrics, and media analysis, including in encrypted traffic.Read 8 Oct 2026 · nectarcorp.com
Call correlation
It uses unique Correlation IDs to unify call legs across Teams, Genesys, Avaya, Cisco, SBCs, IVRs, and carriers.Read 8 Oct 2026 · nectarcorp.com
Cloud service
Nectar DXP is described as Nectar’s secure public cloud infrastructure on AWS, with US and EU service locations.Read 7 Oct 2026 · support.nectarcorp.com
Dashboards and alerts
KPI dashboards show performance trends, quality metrics, and call path outcomes, while proactive alerts notify teams about anomalies in real time.Read 8 Oct 2026 · nectarcorp.com
Deployment detail
Optional packet analysis may require network taps, spans, or API access to adjacent network equipment.Read 7 Oct 2026 · support.nectarcorp.com
Deployment requirements
Optional packet analysis may require network taps, spans, or API access to adjacent network equipment.Read 8 Oct 2026 · support.nectarcorp.com
DXP connection
Diagnostics can export session data to Nectar DXP over HTTPS on port 443, with an HTTP proxy supported.Read 7 Oct 2026 · support.nectarcorp.com
Pricing availability
The Diagnostics page invites prospective customers to request a demo and does not state a price.Read 8 Oct 2026 · nectarcorp.com
Security controls
Nectar’s security guide describes role-based permissions, strong password rules, login lockout, IP blacklisting, HTTPS support, and security audit logs.Read 7 Oct 2026 · support.nectarcorp.com
Updates
Nectar says it regularly scans applications for vulnerabilities; Nectar updates cloud applications, while customers update on-premises applications such as RIGs.Read 8 Oct 2026 · support.nectarcorp.com
Vendor coverage
Nectar says 95% of its work is vendor agnostic and its platform provides a centralized view across multiple vendors.Read 8 Oct 2026 · nectarcorp.com

Strong points and limits

Strong points

  • Correlates call legs across multiple vendors
  • Analyzes encrypted media traffic
  • MOS, jitter, and packet-loss tracking
  • KPI dashboards and anomaly alerts
  • US and EU cloud locations

Limits

  • Pricing is available only on request
  • Optional packet analysis may require network access
  • Customers update on-premises applications
  • Vendor coverage is not universal

Who it suits

It is aimed at enterprises and managed service providers operating communications and contact-center environments across multiple vendors. Teams considering packet analysis should plan for possible network taps, spans, or adjacent-equipment API access.

Verdict

Nectar Diagnostics centralizes SIP journey analysis, quality metrics, integrations, and security controls for mixed communications environments. Prospective customers need a demo or pricing request and may need additional network access for packet analysis.

Where Specifiction places it

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