Nectar Diagnostics
- 1Runs onWeb
- 2MOS scoringYes
- 3Jitter trackingYes
- 4Packet-loss trackingYes
- 5SIP trunk monitoringYes
Overview
Nectar Diagnostics is a web platform that tracks SIP call journeys across on-premises, cloud, and hybrid Unified Communications and Contact Center environments. It provides signaling visibility, post-call metrics, and media analysis, including encrypted traffic. Unique Correlation IDs connect call legs across Teams, Genesys, Avaya, Cisco, SBCs, IVRs, and carriers. KPI dashboards show trends, quality metrics, and outcomes, while alerts flag anomalies. Listed capabilities include MOS scoring, jitter tracking, packet-loss tracking, and SIP trunk monitoring. Integrations include Skype for Business SDN, Ribbon and AudioCodes SBCs, Cisco CUCM, Oracle SBC, Genesys Engage, and Avaya components. Diagnostics can export session data to Nectar DXP over HTTPS on port 443, with an HTTP proxy supported. DXP runs on AWS with US and EU service locations. Security controls include role-based permissions, login lockout, IP blacklisting, HTTPS, and audit logs. Pricing is available on request.
Who it is for
It is aimed at enterprises and managed service providers operating communications and contact-center environments across multiple vendors. Teams considering packet analysis should plan for possible network taps, spans, or adjacent-equipment API access.
What is good
- Correlates call legs across multiple vendors
- Analyzes encrypted media traffic
- MOS, jitter, and packet-loss tracking
- KPI dashboards and anomaly alerts
- US and EU cloud locations
What to know first
- Pricing is available only on request
- Optional packet analysis may require network access
- Customers update on-premises applications
- Vendor coverage is not universal
Verdict
Nectar Diagnostics centralizes SIP journey analysis, quality metrics, integrations, and security controls for mixed communications environments. Prospective customers need a demo or pricing request and may need additional network access for packet analysis.
Compared on VoIP monitoring software
- MOS scoring
- Yesnectarcorp.com
- Jitter tracking
- Yesnectarcorp.com
- Packet-loss tracking
- Yesnectarcorp.com
- SIP trunk monitoring
- Yesnectarcorp.com
Facts
- Purpose
- Nectar Diagnostics tracks SIP call journeys across on-premises, cloud, and hybrid Unified Communications and Contact Center environments.nectarcorp.com · 7 Oct 2026
- Analysis
- It provides signaling visibility, post-call metrics, and media analysis, including in encrypted traffic.nectarcorp.com · 7 Oct 2026
- Call correlation
- It correlates call legs across Teams, Genesys, Avaya, Cisco, SBCs, IVRs, and carriers using unique Correlation IDs.nectarcorp.com · 7 Oct 2026
- Dashboards and alerts
- KPI dashboards visualize performance trends, quality metrics, and call outcomes, while proactive alerts notify teams of anomalies.nectarcorp.com · 7 Oct 2026
- Integrations
- The vendor API guide lists integrations including Skype for Business SDN, Ribbon SBCs, AudioCodes Mediant SBC, Cisco CUCM, Oracle SBC, Genesys Engage, and Avaya components.support.nectarcorp.com · 7 Oct 2026
- DXP connection
- Diagnostics can export session data to Nectar DXP over HTTPS on port 443, with an HTTP proxy supported.support.nectarcorp.com · 7 Oct 2026
- Cloud service
- Nectar DXP is described as Nectar’s secure public cloud infrastructure on AWS, with US and EU service locations.support.nectarcorp.com · 7 Oct 2026
- Security controls
- Nectar’s security guide describes role-based permissions, strong password rules, login lockout, IP blacklisting, HTTPS support, and security audit logs.support.nectarcorp.com · 7 Oct 2026
- Access controls
- Nectar DXP 1.22.0 introduced role-based data access and PII data obfuscation.support.nectarcorp.com · 7 Oct 2026
- Support
- Nectar’s Knowledge Center lists technical support by email and phone, with weekday support hours and after-hours emergency phone support.support.nectarcorp.com · 7 Oct 2026
- Deployment detail
- Optional packet analysis may require network taps, spans, or API access to adjacent network equipment.support.nectarcorp.com · 7 Oct 2026
- Intended users
- Nectar describes its platform as serving enterprises and managed service providers working with communications and contact center environments.nectarcorp.com · 7 Oct 2026
- Call analysis
- It provides signaling visibility, post-call metrics, and media analysis, including in encrypted traffic.nectarcorp.com · 8 Oct 2026
- Vendor coverage
- Nectar says 95% of its work is vendor agnostic and its platform provides a centralized view across multiple vendors.nectarcorp.com · 8 Oct 2026
- Deployment requirements
- Optional packet analysis may require network taps, spans, or API access to adjacent network equipment.support.nectarcorp.com · 8 Oct 2026
- Security
- Nectar recommends unique user credentials, single sign-on, two-factor authentication, and role-appropriate access levels.support.nectarcorp.com · 8 Oct 2026
- Updates
- Nectar says it regularly scans applications for vulnerabilities; Nectar updates cloud applications, while customers update on-premises applications such as RIGs.support.nectarcorp.com · 8 Oct 2026
- Pricing availability
- The Diagnostics page invites prospective customers to request a demo and does not state a price.nectarcorp.com · 8 Oct 2026
Company
- Headquarters
- Jericho, New York, United Statesnectarcorp.com · 28 Sept 2026
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Sources
- nectarcorp.com/diagnostics/· checked 7 Oct 2026
- support.nectarcorp.com/docs/master-ports-and-protocols-guide· checked 7 Oct 2026
- support.nectarcorp.com/docs/nectar-dxp-1-22-0· checked 7 Oct 2026
- support.nectarcorp.com/docs/security· checked 7 Oct 2026
- support.nectarcorp.com· checked 7 Oct 2026
- support.nectarcorp.com/docs/operations-support-guide· checked 7 Oct 2026
- nectarcorp.com/who-is-nectar/· checked 7 Oct 2026
- nectarcorp.com/vendor-integrations/· checked 8 Oct 2026