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SPECIFICTION
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Olo Dispatch

olo.com

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Spec score 7.7 #52 of 93 in Delivery Management Software

What it is

Olo Dispatch automatically pairs orders from a restaurant’s website or app with third-party couriers, reducing the need to operate a courier fleet. It offers same-hour delivery through more than 27 delivery service providers, and Olo says 96% of its customers’ restaurants have at least two providers available. Restaurants can choose provider delivery or self-delivery, set fee limits and maximum transit times, and use automated delivery rescues and refunds. Provider selection can consider price, timing, availability, and other criteria, including the restaurant’s own couriers. Guests receive a branded delivery experience through direct ordering, with Uber Direct integrated for requests from restaurant websites and apps. Direct delivery can build a guest database for personalization, marketing campaigns, and business decisions. Olo lists integrations with more than 450 technology partners. Dispatch supports Android, iOS, and web, and Olo provides Help Center and Support resources. A Dispatch agreement is required before use.

Spec sheet

Purpose
Dispatch automatically pairs third-party couriers with delivery orders placed through restaurant brands’ direct channels.Read 11 Oct 2026 · olo.com
Audience
Olo describes its platform as built for restaurant brands, and Dispatch is presented for restaurants offering direct delivery.Read 11 Oct 2026 · olo.com
Integrations
Olo’s partner directory says its platform has support from more than 400 integrated partners.Read 11 Oct 2026 · olo.com
Security
Olo’s security policy states that it undergoes annual PCI DSS assessments and quarterly network scans.Read 11 Oct 2026 · olo.com
Support
Olo’s Help Center provides a support request form and directs developer and API integration questions to its Developer Portal.Read 11 Oct 2026 · olosupport.zendesk.com
Headquarters
New York, New York, USARead 28 Sep 2026 · olo.com
Founded
2005Read 28 Sep 2026 · olo.com
Branded ordering
Guests can order from a restaurant’s website or app for a branded same-hour delivery experience.Read 11 Oct 2026 · olo.com
Delivery controls
Dispatch settings include provider and self-delivery options, fee limits, maximum transit times, automated delivery rescues, and refunds.Read 11 Oct 2026 · olo.com
Delivery network
Dispatch offers same-hour delivery through a network of more than 27 delivery service providers.Read 10 Oct 2026 · olo.com
Direct ordering
Guests can order through a restaurant’s website or app and receive a branded delivery experience through Skip the Line®.Read 10 Oct 2026 · olo.com
Eligibility
Olo’s Dispatch FAQ says a brand should have a Dispatch agreement with Olo before using the product.Read 11 Oct 2026 · olosupport.zendesk.com
Guest data
Olo says direct delivery helps restaurants build a guest database for personalization, marketing campaigns, and business decisions.Read 11 Oct 2026 · olo.com
Intended customers
Olo describes its platform as serving restaurant brands, and Dispatch is presented as a direct-delivery product for restaurants.Read 10 Oct 2026 · olo.com
Payment compliance
Olo’s security policy says Olo will maintain PCI DSS compliance and validate it as required by applicable card rules.Read 10 Oct 2026 · olo.com
Pricing
The Dispatch page invites prospective customers to request a demo or talk to sales and does not state a price.Read 10 Oct 2026 · olo.com
Provider coverage
Olo says 96% of its customers’ restaurants are covered by two or more delivery service providers.Read 11 Oct 2026 · olo.com
Provider network
Olo says Dispatch offers same-hour delivery through a network of more than 27 delivery service providers.Read 11 Oct 2026 · olo.com
Provider selection
Olo describes selecting providers, including a restaurant’s own couriers, based on price, timing, availability, and other criteria.Read 10 Oct 2026 · investors.olo.com
Uber Direct
Olo says Uber Direct is integrated with Dispatch for delivery requests generated through restaurant websites and apps.Read 11 Oct 2026 · investors.olo.com

Plans and prices

Olo Dispatch Priced on request Pricing not listed; request a demo or talk to sales Read 11 Oct 2026 · olo.com

Every Olo Dispatch plan and price →

Strong points and limits

Strong points

  • Same-hour delivery through more than 27 providers
  • Supports self-delivery and provider delivery
  • Configurable fees and maximum transit times
  • Branded ordering through restaurant websites or apps
  • Integrates with more than 450 technology partners

Limits

  • Pricing is available only on request
  • A Dispatch agreement is required
  • No driver app is listed
  • Designed for restaurant brands

Who it suits

Olo Dispatch is for restaurant brands offering direct delivery from their own online channels. It suits restaurants that want automated courier selection or self-delivery controls.

Verdict

Dispatch connects restaurant-owned ordering channels with courier and self-delivery options, while exposing controls for cost, timing, rescues, and refunds. Its provider network and integrations support direct delivery, but prospective customers must request pricing and have an Olo agreement.

Where Specifiction places it

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