Printfection

Spec sheet

What it does

Printfection, now branded Swag Pro, manages branded merchandise sourcing, storage, ordering and distribution for businesses.Read 15 Oct 2026 · printfection.com

API

The public REST API uses HTTPS, JSON and Basic Authentication with an API key at the v2 endpoint.Read 15 Oct 2026 · printfection.github.io

Integrations

Named integrations include Salesforce, Zapier, Influitive, Marketo and a Chrome giveaway-link extension; Zapier connects to hundreds of third-party applications.Read 15 Oct 2026 · printfection.com

Security

The legal center says personal data is protected with SSL encryption and other commercially reasonable safeguards, while warning that internet transmission cannot be guaranteed secure.Read 15 Oct 2026 · legal.printfection.com

Support

Standard and Enterprise plans include a dedicated customer success manager and email support; Enterprise includes VIP priority support.Read 7 Oct 2026 · printfection.com

Headquarters

Denver, Colorado, United StatesRead 28 Sep 2026 · printfection.com

Acquisition news

Custom Ink announced its acquisition of Printfection on January 6, 2022; financial terms were undisclosed and the founders continued leading the business.Read 15 Oct 2026 · customink.com

API documentation licence

The Swagger documentation identifies an OpenAPI 3.0 specification under Apache 2.0.Read 15 Oct 2026 · printfection.github.io

API limits

API usage is limited to 1,000 requests per hour and pagination supports a maximum page size of 100.Read 15 Oct 2026 · printfection.github.io

API scope

The API supports Giveaway and Collection campaigns but does not directly place ordinary orders; giveaway orders require recipient submission and collection orders require account approval.Read 15 Oct 2026 · printfection.github.io

Browser extension

The Chrome extension generates giveaway redemption URLs.Read 7 Oct 2026 · printfection.com

Chrome extension

The Swag Pro Giveaway Link Generator creates one-time redemption URLs and keeps a history of generated links; its listing shows 113 users and no submitted ratings.Read 15 Oct 2026 · chromewebstore.google.com

Company background

The About page describes Printfection as born in Denver and now fully remote.Read 7 Oct 2026 · printfection.com

Company profile

LinkedIn lists Printfection as a privately held Denver software company founded in 2004 with 51–200 employees.Read 15 Oct 2026 · linkedin.com

Current ownership

The website footer identifies Printfection LLC as a Custom Ink company, while the About page says Printfection joined Swag.com to form Swag Pro.Read 15 Oct 2026 · printfection.com

Current status

Printfection says it is now Swag Pro after unifying with Swag.com.Read 7 Oct 2026 · printfection.com

Fulfillment

It stores swag, handles packing and shipping, provides tracking and ships to more than 200 countries.Read 15 Oct 2026 · printfection.com

Giveaways

Users can create branded giveaway links, let recipients select gifts and addresses, and track redemptions.Read 15 Oct 2026 · printfection.com

Help center

The help center redirects to Swag’s knowledge base, which lists how-to videos and articles covering merchandise, artwork, platform, integrations and international fulfillment.Read 15 Oct 2026 · help.printfection.com

Independent company profile

Inc. lists Printfection as founded in 2004 in Denver with 11–50 employees and recognizes it as an Inc. 5000 honoree in 2019, 2020 and 2021.Read 15 Oct 2026 · inc.com

Intended customers

The site describes use by marketing, HR and people operations, customer success, and sales teams.Read 7 Oct 2026 · printfection.com

Internal stores

Internal storefronts let employees, customers or representatives request merchandise subject to approval and budgets.Read 15 Oct 2026 · printfection.com

Kitting

Custom kits can include branded boxes, filler and inserts for packaged unboxing experiences.Read 15 Oct 2026 · printfection.com

Legal delivery limit

Estimated delivery dates are not guaranteed, and physical-item discrepancies of up to 3% may occur without compensation under the service terms.Read 15 Oct 2026 · legal.printfection.com

Limit: Capterra reporting and integrations

Reviewers report limited report customization, a confusing dashboard, one-way Salesforce synchronization and occasional site slowness.Read 15 Oct 2026 · capterra.com

Limit: pricing for small shipments

Capterra and TrustRadius reviewers say monthly fees, item pricing or shipping can make small or one-off shipments uneconomical.Read 15 Oct 2026 · trustradius.com

Open-source extensions

Printfection links to open-source GitHub wrappers and apps, while the hosted swag platform itself is not presented as open source.Read 15 Oct 2026 · printfection.com

Plan requirement

The maker says a plan is required to use its platform, warehousing services, and customer support.Read 7 Oct 2026 · printfection.com

Praise: Capterra support

Capterra reviewers commonly praise responsive support and the convenience of one provider handling sourcing, storage, fulfillment and shipping.Read 15 Oct 2026 · capterra.com

Praise: G2 usability

G2 reviewers repeatedly describe onboarding as quick, notifications as useful for tracking deliveries, and product selection and turnaround as strong.Read 15 Oct 2026 · g2.com

Praise: Trustpilot reliability

Trustpilot reviewers describe the merchandise as fast, reliable and good quality, with giveaway links saving time.Read 15 Oct 2026 · trustpilot.com

Praise: TrustRadius service

TrustRadius reviewers repeatedly praise customer service, personalized recommendations, inventory tools and quick campaign execution.Read 15 Oct 2026 · trustradius.com

Pricing terms

The pricing page says plans are month-to-month, with annual discounts, and lists product, fulfillment, and shipping as additional costs.Read 7 Oct 2026 · printfection.com

Printing

The service supports branded apparel, drinkware and other products with screen printing, embroidery, debossing and laser engraving, plus free samples and mockups.Read 15 Oct 2026 · printfection.com

Privacy compliance

Printfection states that it complies with the EU-U.S. Data Privacy Framework.Read 15 Oct 2026 · legal.printfection.com

Privacy framework

Printfection states that it complies with and is certified under the EU-U.S., UK Extension, and Swiss-U.S. Data Privacy Frameworks.Read 7 Oct 2026 · legal.printfection.com

Rating on Capterra

4.8 out of 5 from 13 reviewsRead 15 Oct 2026 · capterra.com

Rating on G2

4.4 out of 5 from 360 reviewsRead 15 Oct 2026 · g2.com

Rating on Gartner Peer Insights

The page displays 1 rating but does not expose a numerical score in the opened content.Read 15 Oct 2026 · gartner.com

Rating on Software Advice

4.8 out of 5 from 13 reviewsRead 15 Oct 2026 · softwareadvice.com

Rating on Trustpilot

4.3 out of 5 from 9 reviewsRead 15 Oct 2026 · trustpilot.com

Rating on TrustRadius

9.6 out of 10 from 113 reviews/ratingsRead 15 Oct 2026 · trustradius.com

Reporting

Reporting covers budgets, inventory, usage, spend, delivery tracking and giveaway conversion or ROI.Read 15 Oct 2026 · printfection.com

Swag kits

Customers can create kits containing multiple items and customize boxes, polybags, and tape.Read 7 Oct 2026 · printfection.com

Plans and prices

Every Printfection plan and price →

Where Specifiction places it

• Sales Gifting Software#15 of 307.7