Redpoint Orchestration

Spec sheet

Purpose

Redpoint Orchestration uses customer signals to coordinate personalized customer journeys across channels.Read 9 Oct 2026 · redpointglobal.com

Intended users

Redpoint describes orchestration workflows as usable by both technical and business teams and positions Redpoint Interaction for marketers executing customer campaigns and journeys.Read 9 Oct 2026 · docs.redpointglobal.com

Deployment

RPI is distributed as container images deployable on Kubernetes using the RPI Helm Chart.Read 9 Oct 2026 · docs.redpointglobal.com

API

The RPI Integration API supports segmentation, audience management, interaction design, workflow triggering and management, and database connectivity.Read 9 Oct 2026 · docs.redpointglobal.com

Integrations

Redpoint describes native integrations, APIs, and patterns for connecting data sources and activating data through selected MarTech and AdTech touchpoints.Read 9 Oct 2026 · redpointglobal.com

Security

Redpoint reports ISO/IEC 27001:2022 recertification and a SOC 2 Type II report covering its Data Readiness Hub system.Read 9 Oct 2026 · docs.redpointglobal.com

Support

Redpoint provides a customer support portal and lists support contact details in its product documentation.Read 9 Oct 2026 · docs.redpointglobal.com

Headquarters

Wellesley, Massachusetts, United StatesRead 28 Sep 2026 · redpointglobal.com

Founded

2006Read 28 Sep 2026 · redpointglobal.com

Maker

Redpoint Global lists its location in Wellesley Hills, Massachusetts; a company statement says it was founded in 2006.Read 9 Oct 2026 · redpointglobal.com

Campaign design

Users can design and orchestrate campaigns with a visual drag-and-drop canvas without code.Read 9 Oct 2026 · redpointglobal.com

Client environment

The RPI client is Windows-native and requires Microsoft .NET Framework 4.8 or later and Microsoft Edge WebView2 Runtime.Read 9 Oct 2026 · docs.redpointglobal.com

Connectivity

The orchestration workflow supports out-of-the-box connectors for databases, files, APIs, cloud storage, and SaaS systems.Read 9 Oct 2026 · docs.redpointglobal.com

Documentation and training

RPI documentation includes release notes, a getting-started guide, a reference guide, an admin guide, and connector information; Redpoint also provides a training center.Read 9 Oct 2026 · docs.redpointglobal.com

Healthcare compliance

Redpoint reports completing an independent HIPAA security compliance assessment and says it is not a formal HIPAA certification.Read 9 Oct 2026 · docs.redpointglobal.com

Healthcare safeguards

Redpoint says it completed an independent HIPAA security compliance assessment for safeguards protecting PHI.Read 9 Oct 2026 · docs.redpointglobal.com

Journey measurement

Bi-directional feedback supports testing, measuring, and optimizing campaign pathways.Read 9 Oct 2026 · redpointglobal.com

Live profiles

It combines signals such as clicks, purchases, behavior, inventory, geofencing, and weather into unified profiles that update live.Read 9 Oct 2026 · redpointglobal.com

Pricing availability

The product page directs visitors to request a demo and does not display a price.Read 9 Oct 2026 · redpointglobal.com

Real-time engagement

Redpoint says it integrates customer signals to deliver the next best action and keep customer experiences relevant.Read 9 Oct 2026 · redpointglobal.com

Segmentation

Audiences refresh automatically to reflect customer behaviors, preferences, and lifecycle stages.Read 9 Oct 2026 · redpointglobal.com

Workflow connectors

Redpoint documentation says its out-of-the-box connectors cover databases, files, APIs, cloud storage, and SaaS systems.Read 9 Oct 2026 · docs.redpointglobal.com

Workflow observability

Redpoint describes dashboards, logs, and real-time monitoring for managing data workflows.Read 9 Oct 2026 · docs.redpointglobal.com

Where Specifiction places it

• Customer Journey Orchestration Software#26 of 347.2