Refill Health

Spec sheet

What it does

Refill Health describes itself as an AI-assisted, human-led employee mental health platform for Indian organizations.Read 9 Oct 2026 · refillhealth.com

Product

Refill Health describes itself as an AI-assisted, human-led employee mental health platform for Indian organisations.Read 9 Oct 2026 · refillhealth.com

Intended users

The platform serves employees and families, employers and benefits leaders, people managers, therapists and coaches, and schools and colleges.Read 9 Oct 2026 · refillhealth.com

Security

The privacy policy lists safeguards that may include encryption in transit and at rest, role-based access controls, access logging and security testing.Read 9 Oct 2026 · refillhealth.com

Privacy

The company says employers receive aggregated cohort-level insights rather than individual names, session records, or scores, with a life-safety crisis exception governed by a consent protocol.Read 9 Oct 2026 · refillhealth.com

Support

The company lists [email protected] for privacy requests and [email protected] for clinical questions.Read 9 Oct 2026 · refillhealth.com

Founded

2023Read 28 Sep 2026 · refillhealth.com

AI

Refill Health says AI supports care recommendations, matching, self-care suggestions and risk indicators, while qualified professionals remain responsible for clinical judgment.Read 9 Oct 2026 · refillhealth.com

Assessments and matching

Validated onboarding assessments inform recommendations for therapy, coaching, self-care, or a combination, which a Care Navigator confirms.Read 9 Oct 2026 · refillhealth.com

Care model

Its care model combines self-care tools, professional coaching and clinical therapy, with a dedicated Care Navigator guiding each member.Read 9 Oct 2026 · refillhealth.com

Care navigation

Each member is assigned a clinically trained Care Navigator who helps interpret assessments, confirm a care plan, coordinate appointments, and track progress.Read 9 Oct 2026 · refillhealth.com

Care options

Its program combines self-care, professional coaching, and clinical therapy, with psychiatric and crisis support also listed among its services.Read 9 Oct 2026 · refillhealth.com

Clinical care

The company says clinical therapy is delivered by RCI-registered practitioners and uses evidence-based approaches including CBT, DBT, and ACT.Read 9 Oct 2026 · refillhealth.com

Clinical features

Clinical therapy uses RCI-registered practitioners and evidence-based CBT, DBT and ACT approaches, with measures including PHQ-9 and GAD-7.Read 9 Oct 2026 · refillhealth.com

Coaching

Professional coaching is delivered by ICF-certified coaches and covers areas such as leadership, career transitions, performance, and resilience.Read 9 Oct 2026 · refillhealth.com

Coaching features

Professional coaching is delivered by ICF-certified coaches and uses ICF-aligned goals and progress measures.Read 9 Oct 2026 · refillhealth.com

Crisis support

The company says member organizations include a 24×7 crisis line staffed by Care Navigators.Read 9 Oct 2026 · refillhealth.com

Data hosting

Refill Health says it intends to host primary application databases and stored clinical records in India, while limited data may be processed outside India by global providers.Read 9 Oct 2026 · refillhealth.com

Measurement and reporting

Refill Insights provides organization-level engagement, outcomes, workforce trends, crisis activity, and ROI reporting, with information described as anonymized and aggregated.Read 9 Oct 2026 · refillhealth.com

Notable service limit

Refill Health says it does not currently provide psychiatric consultations, medication prescriptions or medication-management services.Read 9 Oct 2026 · refillhealth.com

Pricing

Pricing is described as per employee per month and customized to organization headcount and selected services; the site directs organizations to request a quote.Read 9 Oct 2026 · refillhealth.com

Reporting privacy

Sponsors receive anonymous, aggregated reports only when minimum reporting thresholds are met; therapy notes, session content and individual assessment scores are not disclosed to them.Read 9 Oct 2026 · refillhealth.com

Screening and matching

The platform uses validated onboarding assessments to recommend a therapist, coach or self-care pathway, with a Care Navigator confirming the plan.Read 9 Oct 2026 · refillhealth.com

Security and compliance

The homepage lists HIPAA, ISO/IEC 27001, GDPR, and India’s DPDP Act 2023 under enterprise security and compliance.Read 9 Oct 2026 · refillhealth.com

Self-care features

Self-care includes guided practices, 90-second resets, themed packs, guided programs and meditation courses.Read 9 Oct 2026 · refillhealth.com

Session recording

Refill Health says it does not currently use AI to record or transcribe counselling, therapy or coaching sessions.Read 9 Oct 2026 · refillhealth.com

Plans and prices

Every Refill Health plan and price →

Where Specifiction places it

• Employee Mental Health Software#10 of 337.6