Salesforce Feedback Management

Spec sheet

What it does

Salesforce Feedback Management collects personalized customer surveys, maps responses to CRM records, and supports reporting and dashboards.Read 15 Oct 2026 · help.salesforce.com

Purpose

Salesforce Feedback Management helps organizations collect, analyze, and act on customer feedback across service channels.Read 7 Oct 2026 · salesforce.com

Trial

The Salesforce service product page offers a 30-day free Service Cloud trial with no credit card or installations.Read 7 Oct 2026 · salesforce.com

API

Salesforce provides Connect REST APIs for building surveys, Apex classes for sending invitations, and REST APIs for survey translation.Read 7 Oct 2026 · developer.salesforce.com

Security

Salesforce Help says Shield Encryption can protect sensitive participant data collected in Surveys, including data from Salesforce users and administrators.Read 7 Oct 2026 · help.salesforce.com

Headquarters

San Francisco, California, United StatesRead 28 Sep 2026 · salesforce.com

Founded

1999Read 28 Sep 2026 · salesforce.com

AI summarization

AI survey summarization extracts insights, updates records, reports trends, and can automate cases.Read 15 Oct 2026 · salesforce.com

AI survey creation

AI Survey Generation creates surveys customized to an audience, industry, and business goals.Read 7 Oct 2026 · salesforce.com

AI survey translation

Salesforce states that its AI survey translation supports 18 global languages.Read 15 Oct 2026 · salesforce.com

Analytics

Prebuilt reports and dashboards provide a unified view for service decision-making, rep productivity, and customer satisfaction.Read 7 Oct 2026 · salesforce.com

Company founded

Salesforce was founded in 1999.Read 15 Oct 2026 · g2.com

Company headquarters and size

LinkedIn lists Salesforce headquarters in San Francisco, California, and company size above 10,001 employees.Read 15 Oct 2026 · linkedin.com

Company legal name

Crunchbase lists the legal name as Salesforce, Inc., an active public company traded as NYSE:CRM.Read 15 Oct 2026 · crunchbase.com

Customer lifecycle

Customer Lifecycle Maps track survey feedback across customer stages, and Customer Lifecycle Analytics surfaces CSAT and NPS trends across the journey.Read 7 Oct 2026 · help.salesforce.com

Data Mapper

Data Mapper provides no-code CRM automation for follow-up cases, escalations, and priority actions based on feedback.Read 15 Oct 2026 · salesforce.com

Documentation depth

The Help center includes implementation, setup, survey design, distribution, reminders, lifecycle maps, analytics, and NLP guidance.Read 15 Oct 2026 · help.salesforce.com

Dynamic surveys

Dynamic branded surveys can run across service channels and branch questions according to participant responses.Read 15 Oct 2026 · salesforce.com

Editions

Feedback Management is documented as available in Salesforce Enterprise, Unlimited, and Developer editions.Read 7 Oct 2026 · help.salesforce.com

Editions and licenses

The product is available in Salesforce Classic and Lightning Experience for Enterprise, Unlimited, and Developer Editions with Survey Response Pack, Starter, or Growth licenses.Read 15 Oct 2026 · help.salesforce.com

External survey requirement

Hosting an external unauthenticated-user survey URL requires a Community License; sending surveys to Salesforce users does not.Read 7 Oct 2026 · help.salesforce.com

Generative AI surveys

Generative AI can create survey questions and translate complete surveys or selected parts.Read 15 Oct 2026 · help.salesforce.com

Independent product assessment

TechRadar describes Salesforce as highly scalable with extensive documentation and integrations but says setup requires significant time and technical knowledge.Read 15 Oct 2026 · techradar.com

Infrastructure transparency

Salesforce trust documentation lists infrastructure, subprocessors, and countries where customer data is stored or processed.Read 15 Oct 2026 · salesforce.com

Lifecycle analytics

Customer Lifecycle Analytics reports CSAT and NPS trends across the customer journey and supports lifecycle maps.Read 15 Oct 2026 · salesforce.com

Limit: bugs and interface

GetApp reviewers mention inefficient information display, a steep learning curve, and annoying bugs possibly related to overload.Read 15 Oct 2026 · getapp.com

Limit: commercial experience

Trustpilot’s review summary cites complaints about high subscription prices, aggressive sales, unresponsive support, difficult workflows, and complicated setup.Read 15 Oct 2026 · trustpilot.com

Limit: complexity

G2 reviewers repeatedly report complexity and a steep learning curve, especially for new users and custom integrations.Read 15 Oct 2026 · g2.com

Limit: mobile app

Apple reviewers report occasional secure-connection loading failures and request landscape-mode support.Read 15 Oct 2026 · apps.apple.com

Limit: price

GetApp reports that reviewers often find Salesforce expensive for small businesses and say add-ons and extra users increase costs quickly.Read 15 Oct 2026 · getapp.com

Merge fields

Merge fields personalize surveys with CRM context such as case number, representative, and product issue.Read 15 Oct 2026 · salesforce.com

Praise: ease and efficiency

G2 reviewers repeatedly praise ease of configuration, user interface, case management, efficiency, and integration capabilities.Read 15 Oct 2026 · g2.com

Praise: functionality and automation

GetApp reviewers praise broad functionality, case routing, automation, security, customization, and reliability for high-volume operations.Read 15 Oct 2026 · getapp.com

Public API

Salesforce provides Connect REST APIs for in-app surveys plus response APIs for authenticated and unauthenticated participants.Read 15 Oct 2026 · developer.salesforce.com

Rating on Apple App Store

4.8 out of 5 from 354K ratings for the Salesforce mobile app.Read 15 Oct 2026 · apps.apple.com

Rating on Capterra

4.5 out of 5 from 832 reviews for Salesforce Service Cloud.Read 15 Oct 2026 · capterra.com

Rating on Chrome Web Store

4.2 out of 5 from 1.7K ratings for the Salesforce Sales Cloud Everywhere extension.Read 15 Oct 2026 · chromewebstore.google.com

Rating on G2

4.4 out of 5 from 8,447 reviews for Salesforce Service Cloud (renamed Agentforce Service).Read 15 Oct 2026 · g2.com

Rating on Trustpilot

1.3 out of 5 from 660 reviews for Salesforce company-wide experiences.Read 15 Oct 2026 · trustpilot.com

Salesforce integration

Survey responses map to customer records in the Salesforce org, where users can export survey data and create reports and dashboards.Read 7 Oct 2026 · help.salesforce.com

Security documentation

Salesforce publishes SPARC documentation covering service architecture, audits, certifications, and administrative, technical, and physical controls.Read 15 Oct 2026 · salesforce.com

Sentiment analytics

Customer Signals Intelligence analyzes omnichannel sentiment and provides AI-powered recommendations and actions.Read 15 Oct 2026 · salesforce.com

Support and learning

Salesforce points users to Trailhead guided learning, Serviceblazer community resources, documentation, and support channels.Read 15 Oct 2026 · salesforce.com

Survey platform limitation

Salesforce states that surveys are supported only in web browsers, with participant access through Safari on iOS or Chrome on Android.Read 15 Oct 2026 · help.salesforce.com

Survey reminders

Automated recurring or one-time reminders can be scheduled for survey participants.Read 15 Oct 2026 · help.salesforce.com

Surveys

The product supports branded surveys with multiple question types, branching logic, and workflows that can tailor questions to participant responses.Read 7 Oct 2026 · help.salesforce.com

System requirements

Salesforce requires JavaScript, cookies, TLS 1.2 or 1.3, and a minimum 1024x768 display; latest stable Chrome, Edge, Safari, and Firefox are supported with stated caveats.Read 15 Oct 2026 · help.salesforce.com

Translation

Generative AI survey translation is offered in 18 global languages.Read 7 Oct 2026 · salesforce.com

Web embedding

Starter and Growth support embedding surveys in Experience Cloud site webpages, and Growth also supports customer lifecycle maps.Read 7 Oct 2026 · help.salesforce.com

Plans and prices

Every Salesforce Feedback Management plan and price →

Where Specifiction places it

• AI Survey Generators#3 of 299.0