Tech riderRev. 7 Oct 2026
Salesforce Feedback Management
- 1Runs onAPI, Web
- 2Costsfree trial · paid from $25/mo
- 3AI question generationYes
- 4Branching logicYes
- 5Response limit1,000 responses/mo
- 6Export formatsCSV
- 7Custom brandingYes
- 8Team collaborationYes
8 lines stated Written from the maker's own pages: salesforce.com
Overview
Salesforce Feedback Management is ranked #18 of 29 in AI survey generators on Specifiction. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $25/mo.
Salesforce Feedback Management plans and pricing
All plansSurvey Response Pack $300/yr Billed annually; $300 USD/1,000 Survey Responses 1,000 survey responses · Salesforce Surveys · Customer Lifecycle Analytics available as add-on salesforce.com · 7 Oct 2026
Feedback Management - Starter $13,500/yr Billed annually; $13,500 USD/Org/Month 100,000 survey responses · Post-Chat Surveys · Merge Fields & Data Mapper salesforce.com · 7 Oct 2026
Feedback Management - Growth $46,000/yr Billed annually; $46,000 USD/Org/Month Unlimited responses · Post-Chat Surveys · Merge Fields & Data Mapper · Customer Lifecycle Analytics and Maps salesforce.com · 7 Oct 2026
Compared on AI survey generators
- Free plan
- Nosalesforce.com
- AI question generation
- Yessalesforce.com
- Branching logic
- Yessalesforce.com
- Response limit
- 1,000 responses/mosalesforce.com
- Export formats
- CSVsalesforce.com
- Custom branding
- Yessalesforce.com
- Team collaboration
- Yessalesforce.com
Facts
- Purpose
- Salesforce Feedback Management helps organizations collect, analyze, and act on customer feedback across service channels.salesforce.com · 7 Oct 2026
- Surveys
- The product supports branded surveys with multiple question types, branching logic, and workflows that can tailor questions to participant responses.help.salesforce.com · 7 Oct 2026
- AI survey creation
- AI Survey Generation creates surveys customized to an audience, industry, and business goals.salesforce.com · 7 Oct 2026
- Translation
- Generative AI survey translation is offered in 18 global languages.salesforce.com · 7 Oct 2026
- Analytics
- Prebuilt reports and dashboards provide a unified view for service decision-making, rep productivity, and customer satisfaction.salesforce.com · 7 Oct 2026
- Customer lifecycle
- Customer Lifecycle Maps track survey feedback across customer stages, and Customer Lifecycle Analytics surfaces CSAT and NPS trends across the journey.help.salesforce.com · 7 Oct 2026
- Salesforce integration
- Survey responses map to customer records in the Salesforce org, where users can export survey data and create reports and dashboards.help.salesforce.com · 7 Oct 2026
- API
- Salesforce provides Connect REST APIs for building surveys, Apex classes for sending invitations, and REST APIs for survey translation.developer.salesforce.com · 7 Oct 2026
- Web embedding
- Starter and Growth support embedding surveys in Experience Cloud site webpages, and Growth also supports customer lifecycle maps.help.salesforce.com · 7 Oct 2026
- Security
- Salesforce Help says Shield Encryption can protect sensitive participant data collected in Surveys, including data from Salesforce users and administrators.help.salesforce.com · 7 Oct 2026
- Editions
- Feedback Management is documented as available in Salesforce Enterprise, Unlimited, and Developer editions.help.salesforce.com · 7 Oct 2026
- External survey requirement
- Hosting an external unauthenticated-user survey URL requires a Community License; sending surveys to Salesforce users does not.help.salesforce.com · 7 Oct 2026
- Trial
- The Salesforce service product page offers a 30-day free Service Cloud trial with no credit card or installations.salesforce.com · 7 Oct 2026
Company
- Founded
- 1999salesforce.com · 28 Sept 2026
- Headquarters
- San Francisco, California, United Statessalesforce.com · 28 Sept 2026
Best Salesforce Feedback Management alternatives
See all 20 All accessCh 01 Typeform Free planFree trialAndroid from $39/mo8.1 All accessCh 02 Synesis Survey Free planFree trialAndroid from NGN 2,500/mo7.5 All accessCh 03 Lumor Free planFree trialAPI from $129/mo7.2 All accessCh 04 Surbee Free planFree trialAPI from $16.67/mo7.2 All accessCh 05 Revuloop Free planFree trialAPI from $19/mo7.1 All accessCh 06 SurveyCake Free planFree trialWeb from $1,099/mo7.1
Where it ranks on Specifiction
- Best AI Survey Generators in 2026#18 of 29
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Sources
- salesforce.com/service/customer-service-operations/fee· checked 7 Oct 2026
- help.salesforce.com/s/articleView· checked 7 Oct 2026
- help.salesforce.com/s/articleView· checked 7 Oct 2026
- developer.salesforce.com/docs/service/salesforce-feedback-manage· checked 7 Oct 2026
- help.salesforce.com/s/articleView· checked 7 Oct 2026
- help.salesforce.com/s/articleView· checked 7 Oct 2026
- salesforce.com/data-cloud/feedback-management/· checked 28 Sept 2026