TeamPoint

TeamPoint is a job-management platform for field service operators, combining office workflows with mobile work and customer access. Its strongest fit is a UK business coordinating technicians across jobs and managing compliance records as part of service delivery. The breadth is useful, but the fixed-term, per-user subscription and one-time setup fee make the commitment substantial.

Overview

TeamPoint brings jobs, customers, scheduling, compliance, quoting, invoicing and reporting into one system. That breadth can keep office planning and field updates connected, while the customer portal handles some routine service interactions. It is less compelling for a business that needs only a basic scheduler or a narrowly scoped job tracker.

Calendar and map views show worker availability, location, skills and job status. Dispatchers can consider both geography and suitability when assigning work, rather than relying on a date-based schedule alone.

Key features

Mobile work and compliance

The mobile app gives field teams job information, forms, photo and signature capture, and progress updates. Offline use with syncing when a connection returns is a practical advantage for sites with unreliable connectivity. Digital risk assessments, certificates and site records, with audit trails and expiry-date visibility, help businesses keep compliance evidence attached to their work; operators that do not need this record-keeping may not benefit from that depth.

Customer access and integrations

Through the self-service portal, customers can view jobs, worksheets, invoices, assets and service contracts, approve quotes and request work. That can reduce routine back-and-forth, particularly for businesses managing recurring service relationships. Integrations include Xero, Sage, QuickBooks, Stripe, Chargebee, Microsoft 365, SharePoint, Dynamics 365, Cloudfm, Verisae, ConnectWise, WorkWave, Quartix, Verilocation, DPD, OpenAI, Claude and Google Gemini; custom integrations are available on request. This is a broad set for connecting finance, operations and other tools, although businesses relying on a particular workflow should confirm the fit before committing.

Pricing

The TeamPoint subscription costs £50 + VAT per user, per month. All functionality and regular feature updates are included, so the price does not divide features among subscription tiers. Contracts run for fixed terms of 12, 24, 36 or 48 months, making the per-user rate only part of the decision: the longer commitment may be a poor fit for businesses with changing headcount or uncertain demand. There is no free plan. A trial version is available, but no duration is stated.

A separate £3000 + VAT one-time set up fee covers an initial site visit, system setup and configuration, data importing, training and on-site go-live support. Implementation can also involve workflow configuration, role-based training and ongoing support; timing depends on business size, data and configuration needs. That guided start may suit a business with complex processes, but the upfront charge raises the cost of adoption.

Platforms

TeamPoint supports Android, iOS, macOS, web and Windows. The mobile apps serve field teams, while the web and desktop platform options can suit office-based work across common operating systems.

Who it's for

TeamPoint is built for UK field service businesses, including roofing, drainage, solar, building maintenance, retrofit, commercial cleaning, utilities and facilities management. It is a stronger match for operators that need scheduling, mobile job updates, customer self-service and compliance in one platform than for small teams seeking an inexpensive, short-term tool. The maker says its UK team provides support and training through implementation and after go-live, which is relevant for businesses taking on a configured system rather than a simple app.

Pros and cons

Pros: Calendar and map scheduling combine availability, location, skills and job status, helping dispatchers make more informed assignments.

Pros: Offline mobile work and synced updates support teams in areas with weak connectivity.

Pros: Customer self-service and compliance records extend the platform beyond internal job tracking.

Cons: The £50 + VAT per-user monthly subscription is tied to a 12-, 24-, 36- or 48-month contract, limiting flexibility as staffing needs change.

Cons: The £3000 + VAT one-time setup fee adds a significant upfront cost, particularly for a smaller operator.

Alternatives

Plannit is worth considering if a free starting point matters more than TeamPoint’s implementation and compliance breadth: its free plan supports two users with job requests and customers, scheduling, job tracking and work orders, quotes and invoicing.

Fieldwork may suit buyers looking for a monthly plan with office users free: its Startup plan costs $59 per month per field user and includes QuickBooks integration. ServBuilder is another paid option, with a Starter plan at $79 per month for up to 25 active jobs and five team members, including basic scheduling and an iOS and Android app.

Briostack, PestPac, PestScan, Servgrow and WorkSlate are alternatives to compare for a different service-business fit.

For a category-specific starting point, see Pest Control Software.

Verdict

Choose TeamPoint if your UK field service operation needs one system for dispatch, mobile updates, customer self-service and compliance records, and can absorb both the setup charge and a fixed-term, per-user contract. Look elsewhere if low upfront cost, a free plan or flexible month-to-month commitment matters more than that connected workflow.