Verint Desktop Intelligence

Spec sheet

What it does

Verint Desktop Intelligence captures agent desktop activity, including application interactions, field entries and workflow steps, and turns it into structured data for analysis.Read 5 Oct 2026 · verint.com

Purpose

Captures and analyzes agent desktop activity, including application interactions, field entries, and workflow steps, and turns it into structured data for AI.Read 5 Oct 2026 · verint.com

Intended users

Verint describes the product for organizations with contact center or back-office teams whose agents use multiple applications for multi-step tasks, with insurance, banking, healthcare and telecommunications noted as especially suitable industries.Read 5 Oct 2026 · verint.com

Integrations

Captured activity can power Verint Quality Bot, Coaching Bot, Wrap-Up Bot, Agent Copilot, and other Verint AI capabilities.Read 5 Oct 2026 · verint.com

Privacy

The product page says PCI-scoped data is excluded from Desktop Activity Bot output at the endpoint and common PII patterns are automatically redacted before data leaves the desktop.Read 5 Oct 2026 · verint.com

Support

The Verint site links customers to product support and self-service resources.Read 5 Oct 2026 · verint.com

Headquarters

Verint lists its worldwide headquarters at 225 Broadhollow Road, Suite 130, Melville, New York 11747.Read 5 Oct 2026 · verint.com

Founded

A Verint corporate fact sheet states that the company was founded in 1994.Read 5 Oct 2026 · verint.com

Automatic capture

Desktop Activity Bot captures desktop activity without triggers, templates or manual workflow configuration.Read 5 Oct 2026 · verint.com

Coaching

Desktop activity gives supervisors observable information about how agents work, including where they navigate efficiently and where they struggle.Read 5 Oct 2026 · verint.com

Company platform

Verint says its Open Platform can connect with existing business applications, telephony and data lakes.Read 5 Oct 2026 · verint.com

PCI data handling

PCI-scoped data is excluded from Desktop Activity Bot output at the endpoint and is not written to disk or transmitted.Read 5 Oct 2026 · verint.com

PII protection

Common PII patterns are automatically redacted before data leaves the desktop, and redaction can be configured for organizational requirements.Read 5 Oct 2026 · verint.com

Pricing and access

The product page offers a demo and contact-sales request; it does not state a price or trial offer.Read 5 Oct 2026 · verint.com

Process discovery

Process Discovery Bot identifies tasks, maps how they are performed, surfaces variations and recommends improvements with estimated time savings.Read 5 Oct 2026 · verint.com

Process maps

Process Discovery Bot generates visual process maps and surfaces opportunities for improvement from captured desktop activity.Read 5 Oct 2026 · verint.com

Redaction configuration

Organizations can extend redaction configuration to match internal policy or regulatory requirements.Read 5 Oct 2026 · verint.com

Sales

The product page invites visitors to contact sales or request a demo.Read 5 Oct 2026 · verint.com

Verint integrations

Captured activity can power Verint Quality Bot, Coaching Bot, Wrap-Up Bot and other Verint AI capabilities.Read 5 Oct 2026 · verint.com

Plans and prices

Every Verint Desktop Intelligence plan and price →

Where Specifiction places it

• Task Mining Software#20 of 286.9