Virsae Service Management
- 1Runs onWeb, Windows
- 2Costsfree trial
- 3MOS scoringYes
- 4Jitter trackingYes
- 5Packet-loss trackingYes
- 6SIP trunk monitoringYes
Overview
Virsae Service Management (VSM) is service-management and analytics software for enterprise unified communications and contact-center systems. It monitors communications across infrastructure, cloud, network, endpoint, and user layers. AI-powered diagnostics examine contact-center and UC data, identify risks, and recommend actions in real time. Real-time dashboards, alerts, event notifications, and intelligent insights show current conditions, while proactive fixes and automation aim to resolve issues with less human intervention. Virsae says VSM manages more than 100 unified-communications, customer-experience, and network-infrastructure vendors, including Avaya, Cisco, Genesys Cloud, and Microsoft Teams. Monitoring includes MOS scoring, jitter, packet loss, and SIP trunks. The service runs on Microsoft Azure, with stated uptime of 99.99%. It is available on the web and Windows. Pricing is on request; there is no free plan, but a free trial is offered. Virsae describes VSM as intended for managed service providers and global enterprises.
Who it is for
VSM suits managed service providers and global enterprises operating unified communications or contact-center systems across multiple infrastructure layers and vendors.
What is good
- Monitors infrastructure, cloud, network, endpoint, and user layers
- AI diagnostics recommend actions in real time
- Supports more than 100 vendor integrations
- Includes MOS, jitter, packet-loss, and SIP monitoring
- Offers dashboards, alerts, and automation
What to know first
- Pricing requires a discovery call
- No free plan
- Windows and web only
Verdict
VSM combines multi-layer communications monitoring, diagnostics, integrations, and automation for enterprise environments. Buyers must request pricing and use either the web or Windows version.
Virsae Service Management plans and pricing
All plansCompared on VoIP monitoring software
- MOS scoring
- Yesvirsae.com
- Jitter tracking
- Yesvirsae.com
- Packet-loss tracking
- Yesvirsae.com
- SIP trunk monitoring
- Yesvirsae.com
Facts
- Purpose
- VSM provides service management and analytics for enterprise unified communications and contact center systems.virsae.com · 7 Oct 2026
- Monitoring
- It tracks communications across infrastructure, cloud, network, endpoint, and user layers.virsae.com · 7 Oct 2026
- Diagnostics
- AI-powered diagnostics analyze contact center and UC data to identify risks and recommend actions in real time.virsae.com · 7 Oct 2026
- Dashboards and alerts
- The product offers real-time dashboards, alerts, event notifications, and intelligent insights.virsae.com · 7 Oct 2026
- Automation
- VSM supports proactive fixes and automation to resolve issues with less human intervention.virsae.com · 7 Oct 2026
- Integrations
- Virsae says its platform manages more than 100 UC, customer experience, and network infrastructure vendors.virsae.com · 7 Oct 2026
- Named integrations
- The product page names Avaya, Cisco, Genesys Cloud, and Microsoft Teams among its multi-vendor integrations.virsae.com · 7 Oct 2026
- Hosting and security
- VSM is hosted on Microsoft Azure; Virsae says its information security management system is based on ISO 27001 standards.virsae.com · 7 Oct 2026
- Compliance
- Virsae lists Australian Government IRAP/ISM, Australian Government Essential Eight, and TX-RAMP as assessed or certified, and ISO 27001:2022 as in progress.virsae.com · 7 Oct 2026
- Service availability
- Virsae states VSM has 99.99% uptime.virsae.com · 7 Oct 2026
- Support
- Virsae offers technical support, onboarding, training, and access to in-app product documentation.virsae.com · 7 Oct 2026
- Updates
- Virsae says its product development and DevOps team release updates fortnightly.virsae.com · 7 Oct 2026
- Intended customers
- Virsae describes VSM as built for managed service providers and global enterprises.virsae.com · 7 Oct 2026
Company
- Founded
- 2013virsae.com · 28 Sept 2026
- Headquarters
- Auckland, New Zealandvirsae.com · 28 Sept 2026
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Sources
- virsae.com/company/about-virsae/· checked 7 Oct 2026
- virsae.com/info/virsae-service-management/· checked 7 Oct 2026
- virsae.com/integrations/· checked 7 Oct 2026
- virsae.com/company/security-and-esg/· checked 7 Oct 2026
- virsae.com/info/customer-success/· checked 7 Oct 2026
- virsae.com/get-started/· checked 7 Oct 2026