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Virsae Service Management

virsae.com

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Spec score 7.2 #15 of 21 in VoIP Monitoring Software

What it is

Virsae Service Management (VSM) is service-management and analytics software for enterprise unified communications and contact-center systems. It monitors communications across infrastructure, cloud, network, endpoint, and user layers. AI-powered diagnostics examine contact-center and UC data, identify risks, and recommend actions in real time. Real-time dashboards, alerts, event notifications, and intelligent insights show current conditions, while proactive fixes and automation aim to resolve issues with less human intervention. Virsae says VSM manages more than 100 unified-communications, customer-experience, and network-infrastructure vendors, including Avaya, Cisco, Genesys Cloud, and Microsoft Teams. Monitoring includes MOS scoring, jitter, packet loss, and SIP trunks. The service runs on Microsoft Azure, with stated uptime of 99.99%. It is available on the web and Windows. Pricing is on request; there is no free plan, but a free trial is offered. Virsae describes VSM as intended for managed service providers and global enterprises.

Spec sheet

Purpose
VSM provides service management and analytics for enterprise unified communications and contact center systems.Read 7 Oct 2026 · virsae.com
Integrations
Virsae says its platform manages more than 100 UC, customer experience, and network infrastructure vendors.Read 7 Oct 2026 · virsae.com
Compliance
Virsae lists Australian Government IRAP/ISM, Australian Government Essential Eight, and TX-RAMP as assessed or certified, and ISO 27001:2022 as in progress.Read 7 Oct 2026 · virsae.com
Support
Virsae offers technical support, onboarding, training, and access to in-app product documentation.Read 7 Oct 2026 · virsae.com
Headquarters
Virsae lists its headquarters at B:HIVE, 72 Taharoto Road, Smales Farm, Auckland 0622, New Zealand.Read 7 Oct 2026 · virsae.com
Founded
2013Read 28 Sep 2026 · virsae.com
Automation
VSM supports proactive fixes and automation to resolve issues with less human intervention.Read 7 Oct 2026 · virsae.com
Dashboards and alerts
The product offers real-time dashboards, alerts, event notifications, and intelligent insights.Read 7 Oct 2026 · virsae.com
Diagnostics
AI-powered diagnostics analyze contact center and UC data to identify risks and recommend actions in real time.Read 7 Oct 2026 · virsae.com
Hosting and security
VSM is hosted on Microsoft Azure; Virsae says its information security management system is based on ISO 27001 standards.Read 7 Oct 2026 · virsae.com
Intended customers
Virsae describes VSM as built for managed service providers and global enterprises.Read 7 Oct 2026 · virsae.com
Monitoring
It tracks communications across infrastructure, cloud, network, endpoint, and user layers.Read 7 Oct 2026 · virsae.com
Named integrations
The product page names Avaya, Cisco, Genesys Cloud, and Microsoft Teams among its multi-vendor integrations.Read 7 Oct 2026 · virsae.com
Service availability
Virsae states VSM has 99.99% uptime.Read 7 Oct 2026 · virsae.com
Updates
Virsae says its product development and DevOps team release updates fortnightly.Read 7 Oct 2026 · virsae.com

Plans and prices

Virsae Service Management Priced on request Pricing discussed through a discovery call; no price or usage limits stated Read 7 Oct 2026 · virsae.com

Every Virsae Service Management plan and price →

Strong points and limits

Strong points

  • Monitors infrastructure, cloud, network, endpoint, and user layers
  • AI diagnostics recommend actions in real time
  • Supports more than 100 vendor integrations
  • Includes MOS, jitter, packet-loss, and SIP monitoring
  • Offers dashboards, alerts, and automation

Limits

  • Pricing requires a discovery call
  • No free plan
  • Windows and web only

Who it suits

VSM suits managed service providers and global enterprises operating unified communications or contact-center systems across multiple infrastructure layers and vendors.

Verdict

VSM combines multi-layer communications monitoring, diagnostics, integrations, and automation for enterprise environments. Buyers must request pricing and use either the web or Windows version.

Where Specifiction places it

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