WestCX Orchestrate

Spec sheet

Purpose

WestCX Orchestrate connects campaigns, conversations, and interactions into a single journey for regulated industries.Read 9 Oct 2026 · westcx.com

Integrations

The product page displays integrations including Oracle Cerner, Epic, eClinicalWorks, athenahealth, NextGen, MEDITECH, Genesys, Five9, Webex, Amazon Connect, Jack Henry, and Fiserv.Read 9 Oct 2026 · westcx.com

Privacy

WestCX says it does not sell personal information and applies industry-standard physical, administrative, and technical security measures.Read 9 Oct 2026 · westcx.com

Compliance

The product page displays HIPAA, HITRUST, TCPA, PCI, and SOC 2 certification marks.Read 9 Oct 2026 · westcx.com

Support

WestCX lists customer service and technical support, a support ticket portal, and phone support at 877-269-2904.Read 9 Oct 2026 · westcx.com

AI decisioning

Its intelligence layer uses journey context to determine next actions and optimize interactions in real time.Read 9 Oct 2026 · westcx.com

Automated tasks

Listed tasks include appointment scheduling, prescription refills, bill pay, eCheck-in, insurance verification, and loan inquiry resolution.Read 9 Oct 2026 · westcx.com

Campaigns

It supports proactive, journey-aware outreach with multichannel orchestration, automated workflows, and closed-loop analytics.Read 9 Oct 2026 · westcx.com

Channels

The platform supports outbound voice, SMS, RCS, email, chat, video, and physical mail.Read 9 Oct 2026 · westcx.com

Conversation features

Its voice AI supports more than 100 languages and adapts responses to context, tone, and intent.Read 9 Oct 2026 · westcx.com

Decisioning

The intelligence layer determines next-best actions using journey state, intent, and history, and supports real-time routing and response adaptation.Read 9 Oct 2026 · westcx.com

Healthcare data

WestCX says it may process protected health information for customers under applicable law and business associate agreements.Read 9 Oct 2026 · westcx.com

Implementation

WestCX says implementation runs from contract to go-live in 90 days with minimal configuration.Read 9 Oct 2026 · westcx.com

Intended customers

WestCX describes the platform for regulated industries, including healthcare, life sciences, and financial services.Read 9 Oct 2026 · westcx.com

Languages

WestCX says its LinguaAI supports more than 100 languages and can switch languages during a conversation.Read 9 Oct 2026 · westcx.com

Outreach channels

The platform supports outbound voice, SMS, RCS, email, chat, video, and physical mail.Read 9 Oct 2026 · westcx.com

Pricing

The opened product page offers a demo but does not state a price or pricing plan.Read 9 Oct 2026 · westcx.com

Security certifications

The product page displays HIPAA, HITRUST, TCPA, PCI, and AICPA SOC 2 certification badges.Read 9 Oct 2026 · westcx.com

Target users

WestCX describes the platform for regulated industries and lists healthcare providers, payers, pharma, pharmacies, and finance among its audiences.Read 9 Oct 2026 · westcx.com

Voice AI

Its streaming speech-to-speech AI handles conversations, detects intent and sentiment, and can adapt responses in real time.Read 9 Oct 2026 · westcx.com

Where Specifiction places it

• Digital Experience Orchestration (DXO) Platforms Software#13 of 176.5
• Customer Experience Management Software#32 of 346.5