Agentforce Contact Center vs storm CONTACT
Agentforce Contact Center
salesforce.comstorm CONTACT
contentguru.comSide by side
| Figure | Agentforce Contact Center | storm CONTACT |
|---|---|---|
| Price from | $50/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · Call Center Software | 9.2 (#3) | 7.7 (#71) |
| Spec score · Omnichannel Contact Center Software | 9.3 (#1) | 7.2 (#28) |
| Spec score · Call & Contact Center Software | 9.3 (#1) | 7.2 (#23) |
| Company founded | Salesforce was founded in 1999. | Content Guru says it was founded in 2005. |
| Founded | 1999 | 2005 |
| Headquarters | San Francisco, California, United States | Content Guru lists Bracknell, UK, as its global headquarters. |
| Workforce management | Yes | Yes |
Plans
Agentforce Contact Center
- Agentforce Contact Center$125 a month
- Agentforce Contact Center Plus$250 a month
- Agentforce Contact Center Voice$75 a month
- Workforce Management$50 a month
- Workforce Management$50 a month
In their own words
Agentforce Contact Center
Agentforce Contact Center is paid contact-center software for handling voice and digital customer requests. It runs on the web, iOS, and Android, with four request channels and tools for both customer service and workforce operations. Listed capabilities include outbound dialing, a shared inbox, customer and employee portals, a help center, a knowledge base, SLA management, and ticket and workflow automation. It also supports approval workflows, root-cause analysis, API access, offline mode, invoicing and payments, route optimization, and recurring jobs. Agentforce Contact Center costs $125 a month and includes native voice, digital channels, and AI enhancements. Contact Center Plus costs $250 a month and adds workforce and quality management. Contact Center Voice costs $75 a month, billed with Agentforce 1 Edition only; it includes unlimited platform voice minutes and directly integrated customer data. Workforce Management is $50 a month, with workforce planning, forecasting, and an intraday experience. There is no free plan.
storm CONTACT
storm CONTACT has no write-up on Specifiction yet; its figures are above.