Agentforce IT Service vs SysAid
Agentforce IT Service
salesforce.com
SysAid
sysaid.comSide by side
| Figure | Agentforce IT Service | SysAid |
|---|---|---|
| Price from | $15/mo | $89/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 2 |
| Spec score · IT Problem Management Software | 6.9 (#32) | 8.7 (#10) |
| Founded | 1999 | 2002 |
Plans
Agentforce IT Service
- AI Agent for Employees$15 a month
- IT Service Desk - Enterprise Edition$75 a month
- IT Service Desk - Unlimited Edition$150 a month
- Add-On: Agentforce for Service$125 a month
- CMDB Enterprise$1,000 a month
- Hardware Asset Management$200 a month
In their own words
Agentforce IT Service
Agentforce IT Service has no write-up on Specifiction yet; its figures are above.
SysAid
SysAid is an IT service management platform for handling incidents, requests, changes, and problems. It also covers IT asset management, including discovery, inventory, and monitoring, alongside a knowledge base, approval workflows, SLA management, and an employee portal. Plans include Copilot chatbots for end users and agents, AI automations, and prebuilt AI agents. SysAid Connect provides Workato integrations with more than 1,000 business applications, plug-in add-ons, and API access. Named AI connections include Azure AD, Intune, SharePoint, O365, Slack, and Salesforce. The platform lists GDPR, CCPA, SOC 2 Type II, ISO 27001/27017/27018, MFA, SSO, SSL, DPA, and multi-region data residency. Cloud and On-Premises delivery are available, although some features are Cloud-only. Mobile apps for iOS and Android support incident and request work. Professional costs $89 a month, billed at $89 agent/month, with 100K Workato credits and 250 managed assets. Enterprise pricing is custom and starts at 20 agents.