Andrea Helpdesk vs Zammad
Andrea Helpdesk
andreahelpdesk.comZammad
zammad.comSide by side
| Figure | Andrea Helpdesk | Zammad |
|---|---|---|
| Price from | Free | €9/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 6 |
| Spec score · Customer Support Software | 8.8 (#4) | 8.5 (#11) |
| Knowledge base | The knowledge base supports rich-text articles and shares a search bar with tickets. | Professional includes a monolingual knowledge base and Plus includes a multilingual knowledge base. |
| Security | Listed safeguards include role-based access, Firebase JWT session authentication, HMAC-signed attachment downloads, MIME validation, path-traversal protection, and CSRF-safe session handling. | The Starter hosted plan lists German data center hosting, SSL encryption, device management, two-factor authentication, and an ISO27001-certified data center. |
| Support | The pricing page says there is no paid support offering yet and directs users to GitHub issues for help. | The hosted Starter and Professional plans list email support, while Plus lists phone support, all with 8x5 CET coverage. |
Plans
Zammad
- Starter v2€9 a month
- Professional v2€18 a month
- Plus v2€27 a month
- Business€2,999 a year
- Enterprise€5,999 a year
- Corporation€9,999 a year
In their own words
Andrea Helpdesk
Andrea Helpdesk has no write-up on Specifiction yet; its figures are above.
Zammad
Zammad is a support platform for customer service, IT support, and internal operations. Teams can handle requests from multiple channels, assign and prioritize tickets, and add internal notes. Templates, bulk actions, and automation are available to cut down on repetitive support tasks, and the product includes a knowledge base. Its web app supports more than 40 languages. Hosted plans start at €7 a month (billed Annually): Starter v2 supports up to 5 agents, Professional v2 up to 35, and Plus v2 has no agent limit. Their listed channels and storage allowances vary by plan. A free plan and a 30-day trial are listed. Zammad also has a self-hosted version for customer servers, where the customer handles updates, backups, and availability. Listed platforms include API, Linux, self-hosted, and web. The product provides a REST API and lists integrations such as LDAP, Sipgate, Checkmk, and Nagios. Zammad 7.0 includes AI agents, ticket summaries, and a writing assistant; optional AI features cost €0.03 per AI call.