Avaya Experience Platform vs AVOXI Flow Builder
Avaya Experience Platform
avaya.com
AVOXI Flow Builder
avoxi.comSide by side
| Figure | Avaya Experience Platform | AVOXI Flow Builder |
|---|---|---|
| Price from | $48/mo | $6.49/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 4 |
| Spec score · Interactive Voice Response Software | 8.6 (#3) | 7.7 (#9) |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | AVOXI lists integrations including Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk. |
| Intended customers | Avaya describes Infinity as designed for large, complex enterprise contact center environments, including deployments with thousands of agents. | AVOXI describes Flow Builder as routing across locations, systems, and teams for global voice experiences. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | The pricing page lists 24/7 live support with priority service in Premium and Premium AI, and the support center provides contact forms and email addresses. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
AVOXI Flow Builder
- Number package$6.49 a month
- Standard$14.99 a month
- Premium$99.99 a month
- Premium AI$199.99 a month
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
AVOXI Flow Builder
AVOXI Flow Builder is cloud software for designing call flows and interactive voice response menus in a web interface. Routing rules can use agent, language, time, call volume, percentages, and failover choices. Advanced Flow Builder adds API connectivity and routing data such as account, order, reservation, location, language, VIP status, customer segment, or account priority. Calls can travel through SIP trunks, forward to teams, or connect with CCaaS, UCaaS, and PBX environments. Listed integrations include Genesys, Amazon Connect, Microsoft Teams, Zoom, Salesforce, HubSpot, Zendesk, and Freshdesk. AVOXI says local and toll-free cloud IVR numbers are available in more than 150 countries. The service includes API access, a visual flow builder, fraud monitoring, multifactor authentication, and encrypted SIP options. Plans are Number package at $6.49 a month, Standard at $14.99 a month, Premium at $99.99 a month, and Premium AI at $199.99 a month. AVOXI was founded in 2001 in Atlanta.