Avaya Experience Platform vs CallFire IVR
Avaya Experience Platform
avaya.comCallFire IVR
callfire.comSide by side
| Figure | Avaya Experience Platform | CallFire IVR |
|---|---|---|
| Price from | $48/mo | $99/mo |
| Free plan | — | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 5 |
| Spec score · IVR Software | 8.7 (#2) | 9.3 (#1) |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | Zapier lists CallFire connections with services including GetResponse, AWeber, ClickFunnels, Typeform, ActiveCampaign, Twilio and Google Ads. |
| Purpose | Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions. | CallFire IVR provides inbound and outbound interactive voice response for surveys, polls, appointment reminders, payments, and other uses. |
| Security controls | Avaya lists role-based access control, audit trails, retention controls, bring-your-own-key, and enterprise-defined policies and permissions. | Developer security documentation describes HTTPS/TLS, generated credentials, webhook authentication and optional HMAC-SHA256 callback verification. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | CallFire's pricing page lists customer support hours as 6am–5pm PT for all plans. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
CallFire IVR
- Pay as you goFree
- Lite$99 a month
- Startup$199 a month
- Grow$299 a month
- Pro$599 a month
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
CallFire IVR
CallFire IVR provides inbound and outbound interactive voice response for organizations guiding callers or collecting responses. Its auto-attendant routes incoming calls to an appropriate line or answering service, while IVR flows can be built with a drag-and-drop designer or XML editor. The system can record calls and responses, track results, export data, and analyze metrics. CallFire describes uses that include appointment reminders, payments, surveys, political polling, and emergency information hotlines. It says users can set up an unlimited number of extensions that route to forwarding numbers, and its IVR guide lists Zapier integrations. Developers can assist with custom applications using CallFire APIs. The service is available through web and API platforms, but accepts touch-tone input only and does not offer voice recognition. There is no free plan. Listed monthly plans are Lite at 99.00 USD, Startup at 199.00 USD, Grow at 299.00 USD, and Pro at 599.00 USD, each with a stated minutes/texts allowance. Calls and texts stop at zero credits; monthly allowances expire at each cycle's end.