Avaya Experience Platform vs CallMatrix
Avaya Experience Platform
avaya.com
CallMatrix
callmatrix.ioSide by side
| Figure | Avaya Experience Platform | CallMatrix |
|---|---|---|
| Price from | $48/mo | $40.83/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 6 |
| Spec score · IVR Software | 8.7 (#2) | 7.9 (#10) |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | The site lists Google Ads integration plus client integrations through webhooks, API polling, and CSV import. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | Starter includes email support with a 48-hour response, Growth includes priority email support with a 24-hour response, and Enterprise includes phone and Slack support. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
CallMatrix
- Starter$49 a month
- Growth$79 a month
- Starter Annual$490 a year
- Growth Annual$790 a year
- EnterprisePriced on request
- Enterprise AnnualPriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
CallMatrix
CallMatrix has no write-up on Specifiction yet; its figures are above.