Avaya Experience Platform vs Nectar Desk CTI
Avaya Experience Platform
avaya.com
Nectar Desk CTI
nectardesk.comSide by side
| Figure | Avaya Experience Platform | Nectar Desk CTI |
|---|---|---|
| Price from | $48/mo | $50/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 2 |
| Spec score · Computer Telephony Integration Software | 8.7 (#2) | 7.6 (#13) |
| Spec score · Call Center Software | 8.7 (#18) | 7.7 (#74) |
| Free plan | No | No |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | The maker says Nectar Desk natively integrates with 100+ tools, including HubSpot, Pipedrive, Salesforce, Zoho, Shopify, ServiceTitan, and GoHighLevel. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | Professional includes 24/7 live chat and phone support; Enterprise adds a dedicated account manager. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
Nectar Desk CTI
Nectar Desk CTI has no write-up on Specifiction yet; its figures are above.