Avaya Experience Platform vs Puzzel Customer Service Platform
Avaya Experience Platform
avaya.com
Puzzel Customer Service Platform
puzzel.comSide by side
| Figure | Avaya Experience Platform | Puzzel Customer Service Platform |
|---|---|---|
| Price from | $48/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Omnichannel Contact Center Software | 8.6 (#10) | 6.9 (#31) |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | Puzzel names Salesforce, Microsoft Dynamics, Microsoft Teams, and Zendesk among tools it integrates with. |
| Purpose | Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions. | Puzzel’s CX ecosystem brings customer conversations, channels, processes, and data together to help organisations deliver customer service. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | Puzzel’s Help Centre offers product documentation and help resources, system status, and ticket submission and tracking. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
Puzzel Customer Service Platform
- ImpressPriced on request
- PowerPriced on request
- ResolvePriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
Puzzel Customer Service Platform
Puzzel Customer Service Platform has no write-up on Specifiction yet; its figures are above.