Avaya Experience Platform vs Toku Contact Centre
Avaya Experience Platform
avaya.comToku Contact Centre
toku.coSide by side
| Figure | Avaya Experience Platform | Toku Contact Centre |
|---|---|---|
| Price from | $48/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 1 |
| Spec score · Contact Center Software | 8.6 (#12) | 6.8 (#35) |
| Audience | The platform is designed for large, complex enterprise contact center environments, including deployments with thousands of agents. | Toku describes the product as a bespoke contact centre solution built for enterprises. |
| Purpose | Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions. | A cloud-based contact centre for orchestrating customer interactions across channels, designed to improve agent efficiency and customer experience. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | Toku advertises 24/7 consolidated support for the platform and network. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
Toku Contact Centre
Toku Contact Centre has no write-up on Specifiction yet; its figures are above.