Bookwhen vs Little Hotelier
Bookwhen
bookwhen.comLittle Hotelier
littlehotelier.comSide by side
| Figure | Bookwhen | Little Hotelier |
|---|---|---|
| Price from | $13.33/mo | — |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 8 | 5 |
| Spec score · Reservations Software | 9.1 (#1) | 9.0 (#2) |
| API | Bookwhen provides an API to integrate event data into a website. | SiteMinder's developer portal documents REST APIs covering rates, availability, restrictions and bookings, plus Direct Booking API and partner channels. |
| Free plan | Yes | No |
| Headquarters | Oxford, England, United Kingdom | Sydney, Australia |
| Integrations | Officially available integrations include Zoom, YouTube, Vimeo, Bookwhen API, OpenActive, Stripe and PayPal, with Apple/Google Pay and Klarna available through Stripe. | The Hotel App Store lists partner apps for upselling, guest messaging, reviews, contactless check-in, marketing, pricing and keyless access; each provider sets its own price. |
| Payments | The product supports online gateways and offline pay-later bookings, with Stripe, PayPal and WorldPay listed for payments. | Little Hotelier Payments supports cards, virtual cards, Apple Pay, Google Pay and iDEAL, with payment rules, invalid-card alerts and refunds. |
| Purpose | Bookwhen is an online booking system for classes, courses, events, activities and experiences. | Little Hotelier is an all-in-one property management platform designed for small accommodation properties. |
| Rating on Capterra | 4.9 out of 5 from 179 reviews. | 4.1 out of 5 from 237 reviews |
| Rating on G2 | 5.0 out of 5 from 1 review. | 3.7 out of 5 from 5 reviews |
| Rating on GetApp | 4.9 out of 5 from 179 reviews. | 4.1 out of 5 from 236 reviews |
| Rating on Trustpilot | 4.8 out of 5 from 535 reviews. | 4.4 out of 5 from 770 reviews |
| Support | The company says customers can reach support by in-app chat or email during regular business hours, with an average response time under 10 minutes. | Support is offered 24/7 by chat and email on Basics, with phone support added on Pro; the company says support is available in 10 languages. |
| What it does | Bookwhen is a web booking system for classes, courses, workshops, events and activities, handling schedules, bookings and payments. | Little Hotelier is SiteMinder-powered cloud property-management software for small hotels, inns, B&Bs and similar properties. |
Plans
Bookwhen
- FreeFree
- Lite$16 a month
- Standard$29 a month
- Plus$59 a month
- Lite$160 a year
- Standard$290 a year
- Plus$590 a year
- EnterprisePriced on request
Little Hotelier
- ProPrice not published
- Basics (directory listing)$29 a month
- Revenue Optimiser (directory listing)$109 a month
- BasicsPrice not published
- FlexPriced on request
In their own words
Bookwhen
Bookwhen is an online booking system for classes, courses, events, activities and experiences. Organizers can publish booking pages, schedule recurring events, offer multiple ticket types and manage group bookings. Custom forms, waiting lists, discounts and passes add options for handling registrations. Customers can pay online through Stripe, PayPal or WorldPay, or use offline payment options; payment providers charge separate processing fees. Bookwhen says free bookings and bookings marked paid offline carry no fee. Pages can be embedded in websites built with WordPress, Wix or Squarespace. The service can create Zoom meetings automatically and embed YouTube or Vimeo videos on secure attendee pages. Its API provides event data for website integration, while calendar sync is one-way. Bookwhen describes its web app as mobile-first and designed for mobile and tablet use. The Free plan allows 50 bookings per month, one team member and one booking page, for free events only. Paid plans start at $16 per month. The company is based in Oxford, England.
Little Hotelier
Little Hotelier is an all-in-one property management platform designed for small accommodation properties. Its tools include a calendar, channel manager, direct booking engine, reporting, guest communications, website builder, payments, property accounting and mobile app. The pricing FAQ says it specializes in properties with 1–30 rooms, and the site says it connects to more than 450 booking channels. The service is available on the web and through iOS and Android apps. From the mobile app, users can update pricing, manage reservations and check guests in or out. An app store connects customers with third-party services for guest communication, review management, contactless check-ins and marketing; Little Hotelier does not charge to connect apps through SiteMinder Hotel Exchange, though providers set their own prices. Little Hotelier Payments describes its processing as PCI-DSS compliant. A 30-day free trial provides access to the full product. Basics is for properties with 10 rooms or fewer and up to five channels; Pro is for over 10 rooms and 400+ channels. Flex has a variable monthly charge and a 1% booking fee.