Celetel vs Genesys Cloud Agentic Virtual Agent
Celetel
celetel.com
Genesys Cloud Agentic Virtual Agent
genesys.comSide by side
| Figure | Celetel | Genesys Cloud Agentic Virtual Agent |
|---|---|---|
| Price from | ₹1,599/mo | $6.25/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 8 |
| Spec score · Support Bots | 8.7 (#3) | 7.6 (#12) |
| Headquarters | The company says it builds its technology from its office in India. | Menlo Park, California, United States |
| Integrations | The maker lists Salesforce, HubSpot, Zoho CRM, Freshdesk, Zendesk, Shopify, WooCommerce, Razorpay, PayU, Stripe, Zapier, Make, Slack, and AWS among its 50+ connectors. | Genesys says its AppFoundry Marketplace offers more than 600 apps and integrations, including CRM and unified communications integrations. |
| Support | The maker describes dedicated support as available around the clock; plan listings include email support on Starter and priority support on Growth. | Genesys’s site links to a customer support portal for submitting and tracking support tickets. |
Plans
Celetel
- Starter₹1,599 a month
- Growth₹2,999 a month
- Business₹5,999 a month
- Starter₹1,599 a month
- Growth₹2,999 a month
- Business₹5,999 a month
- EnterprisePriced on request
Genesys Cloud Agentic Virtual Agent
- Genesys Cloud CX 1$75 a month
- Genesys Cloud CX 2$115 a month
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud CX 1$75 a year
- Genesys Cloud CX 2$115 a year
- Genesys Cloud CX 3$155 a year
- Genesys Cloud CX 4$240 a year
In their own words
Genesys Cloud Agentic Virtual Agent
Genesys Cloud Agentic Virtual Agent is a paid virtual-agent offering designed to resolve complex customer tasks across journeys while keeping context across channels. Its agents use large action models to plan and execute multi-step workflows with approved tools and guardrails. They can be configured in Genesys Cloud AI Studio to combine voice and digital interactions with actions in back-office systems.
Genesys describes no-code design, unified context and cross-channel orchestration. When an agent encounters missing data, an off-script situation or changing context, it can re-plan and choose another action. Genesys says autonomous actions are planned, validated and logged, with explainable decisions and auditable outcomes; agents can hand off context to humans and escalate when needed. Supported channels include voice, email, web chat, SMS, WhatsApp, Facebook Messenger, Instagram, X direct messages, Apple Messages for Business and open messaging. Virtual agents are listed in all four Genesys Cloud CX editions. Listed annual-billing prices are $75.00, $115.00, $155.00 and $240 a month for CX 1 through CX 4 respectively. Certain features require AI Experience tokens, and usage-based pricing may apply.