Chatwoot vs CM.com WhatsApp Business Platform
Chatwoot
chatwoot.com
CM.com WhatsApp Business Platform
cm.comSide by side
| Figure | Chatwoot | CM.com WhatsApp Business Platform |
|---|---|---|
| Price from | $19/mo | £3.58/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 4 |
| Spec score · WhatsApp Business API Providers | 9.4 (#2) | 7.9 (#16) |
| Founded | 2016 | 1999 |
| Listed integrations | 15 | CM.com says its platform integrates with CRM, ERP, CDP, OMS, and CCaaS systems and highlights Salesforce, Shopify, Zendesk, Magento 2, Dynamics, Genesys, SAP, and HubSpot. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The WhatsApp product page describes the platform as GDPR-compliant and secured with end-to-end encryption; CM.com lists ISO 27001, 27017, 27018, and 27701 certifications in its Trust Center. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The product page advertises high-level customer support, while the channel pricing page lists email support on Go, email and phone support on Basic, and email, phone, and live chat on Advanced. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
CM.com WhatsApp Business Platform
- Go£43 a year
- Basic£135 a year
- Advanced£440 a year
- CustomPriced on request
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
CM.com WhatsApp Business Platform
CM.com WhatsApp Business Platform has no write-up on Specifiction yet; its figures are above.