Chatwoot vs Fluent Support
Chatwoot
chatwoot.comFluent Support
fluentsupport.comSide by side
| Figure | Chatwoot | Fluent Support |
|---|---|---|
| Price from | $19/mo | $8.58/mo |
| Free plan | Yes | — |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 3 |
| Spec score · Help desk software | 9.3 (#1) | 7.6 (#65) |
| Free plan | Yes | Yes |
| Listed integrations | 15 | The integrations page lists WooCommerce, FluentCRM, Slack, Telegram, Discord, and WhatsApp among its integrations. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Fluent Support is a customer support ticketing plugin for WordPress. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The feature list describes first-login email verification and email-delivered two-factor authentication for customer portal logins. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
Fluent Support
- Single Site License$103 a year
- Agency License$199 a year
- 50 Sites License$319 a year
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Fluent Support
Fluent Support has no write-up on Specifiction yet; its figures are above.