Chatwoot vs Freshchat
Chatwoot
chatwoot.com
Freshchat
freshworks.comSide by side
| Figure | Chatwoot | Freshchat |
|---|---|---|
| Price from | $19/mo | $19/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 4 |
| Spec score · Conversational Support Software | 9.4 (#1) | 9.1 (#3) |
| Spec score · Live chat software | 9.4 (#4) | 9.4 (#1) |
| Included agent seats | 2 | 10 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Custom integrations | Its API channel provides REST API access, webhooks, and custom-platform integrations for creating and managing conversations. | Freshchat offers connectors, templates, built-in security, flexible APIs, and a low-code UI for custom integrations and workflow automation. |
| Founded | 2016 | 2010 |
| Free plan | Yes | Yes |
| Free Plan Limit | The Hacker plan includes up to 2 agents and 500 conversations per month. | The Free plan supports up to 10 agents. |
| Listed integrations | 15 | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. |
| Live agent chat | Yes | Yes |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | Standalone Freshchat data stores are encrypted in transit and at rest, with controls audited under SOC 2, ISO 27001, ISO 27701, and Cyber Essentials Plus certifications. |
| Paid from | 19 | 19 |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. |
| Supported Channels | Channels include website chat, email, social, messaging, voice, SMS, and API channels. | Channels include web and mobile chat, email, social messengers, SMS, WhatsApp, Line, and Google Business Messages. |
| Team collaboration | The shared inbox supports private notes, team assignments, labels and tags, canned responses, mentions, typing indicators, and activity logs. | A shared inbox helps teams collaborate and manage communications. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.