Chatwoot vs Gist
Chatwoot
chatwoot.com
Gist
getgist.comSide by side
| Figure | Chatwoot | Gist |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 9 | 12 |
| Spec score · Help desk software | 9.3 (#1) | 8.2 (#40) |
| Spec score · Live chat software | 9.4 (#4) | 8.3 (#31) |
| Included agent seats | 2 | 2 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | Yes |
| Listed integrations | 15 | Gist lists integrations including Zapier, WordPress, Segment, WooCommerce, Stripe, Google Calendar, Zoom, and Facebook. |
| Live agent chat | Yes | Yes |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Gist describes itself as a CRM platform for customer conversations across support, marketing, and sales. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | Gist says its customer support team is available by live chat or email, with 24/7 availability and a five-minute average live-chat response time. |
| Visitor tracking | Yes | Yes |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
Gist
- Free ForeverFree
- ProfessionalPrice not published
- PremiumPrice not published
- All-in-One Free ForeverFree
- Gist Marketing Free ForeverFree
- Gist Support Free ForeverFree
- Gist Marketing Professional$19 a month
- Gist Marketing Premium$29 a month
- Gist Support Professional$29 a month
- All-in-One Professional$48 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.