Chatwoot vs Go4whatsup
Chatwoot
chatwoot.com
Go4whatsup
go4whatsup.comSide by side
| Figure | Chatwoot | Go4whatsup |
|---|---|---|
| Price from | $19/mo | $39/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 9 | 3 |
| Spec score · WhatsApp Customer Service Software | 9.4 (#1) | 8.4 (#10) |
| Founded | 2016 | 2023 |
| Listed integrations | 15 | The maker lists native two-way connectors for Shopify, Odoo, Zoho CRM, HubSpot, Salesforce, Shiprocket, Razorpay, Google Sheets, and Meta Catalog. |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Go4whatsup is an AI-powered WhatsApp CRM built on the official WhatsApp Business API, with a shared inbox for customer chats, orders, and tickets. |
| Security | Chatwoot states that it is SOC 2 Type II certified, GDPR compliant, and encrypts data at rest and in transit with AES-256 using AWS KMS hardware security modules. | The security page describes AES-256 encryption at rest, TLS 1.2+ in transit, SSO/SAML, role-based access, and required two-factor authentication for admins. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The contact page says sales queries are usually answered within four business hours and technical or support requests within one business day. |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Go4whatsup
Go4whatsup is an AI-powered WhatsApp CRM for teams handling customer conversations, orders, and tickets through the official WhatsApp Business API. Its shared inbox supports routing and assignment, round-robin distribution, shift rules, role permissions, and boards for different workflows. AI tools can reply to routine questions, draft agent responses and campaign copy, and translate conversations in both directions across 100+ languages. Teams can use Meta click-to-WhatsApp ads and lead forms, attribute lead sources, and send broadcasts with number checks and delivery and response analytics. The product also supports WhatsApp Business voice calling through the official Calling API, routing calls into the team inbox. Commerce and automation features include catalog shopping, in-chat orders and payment links, no-code flows, and refill or renewal reminders. The maker lists two-way connectors for Shopify, Odoo, Zoho CRM, HubSpot, Salesforce, Shiprocket, Razorpay, Google Sheets, and Meta Catalog. A free plan is available; Standard costs $39/month, with Meta per-conversation charges billed separately at cost.