Chatwoot vs Intercom
Chatwoot
chatwoot.comIntercom
intercom.comSide by side
| Figure | Chatwoot | Intercom |
|---|---|---|
| Price from | $19/mo | $0.99/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Self-hosted | Yes | — |
| Plans published | 9 | 11 |
| Spec score · Help desk software | 9.3 (#1) | 9.0 (#10) |
| Spec score · Social Media Customer Service Software | 9.5 (#1) | 8.7 (#10) |
| Spec score · Customer Support Software | 9.5 (#1) | 8.6 (#8) |
| Spec score · Conversational Support Software | 9.4 (#1) | 8.6 (#9) |
| Spec score · Digital Customer Service Platforms | 9.5 (#1) | 8.6 (#8) |
| Spec score · Live chat software | 9.4 (#4) | 9.1 (#9) |
| Spec score · Multilingual Customer Support Software | 9.5 (#1) | 8.7 (#6) |
| Spec score · Support Bots | 9.3 (#2) | 8.4 (#7) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Founded | 2016 | 2011 |
| Free plan | Yes | No |
| Listed integrations | 15 | Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. |
| Live agent chat | Yes | Yes |
| Paid from | 19 | 29 |
| Visitor tracking | Yes | Yes |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
Intercom
- Essential$19 a month
- Advanced$85 a month
- Expert$132 a month
- Fin AI Agent$0.99 a month
- Fin AI Agent$0.99, paid once
- Fin AI Agent with existing helpdesk$0.99, paid once
- Fin Voice$1.99, paid once
- Copilot$29 a month
- Copilot monthly$35 a month
- Pro$99 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Intercom
Intercom is a customer messaging and support platform for businesses serving people through a website, app, or product. It combines a website chatbot and live-agent chat with a shared inbox, ticketing, a help center, and omnichannel conversations. Teams can use its visual flow builder and AI bot generation, track visitors, and connect 450 listed integrations. Fin answers free-form questions from approved knowledge and cites sources. When a conversation needs an agent, it passes along the conversation and customer history. Teams can customize Messenger’s tone, style, and design, and Fin can work with existing helpdesks including Salesforce, HubSpot, and Freshdesk. The platform and Messenger support web, iOS, and Android. Essential is $19 a month per seat when billed annually; Advanced is $85 a month per seat and includes 20 free Lite seats; Expert is $132 a month per seat and includes 50 free Lite seats. Fin AI Agent is billed from $0.99 per outcome. A 14-day trial is listed; payment begins only after choosing a plan and adding payment details. Intercom was founded in 2011 and is headquartered in San Francisco.