Chatwoot vs Live Helper Chat
Chatwoot
chatwoot.comLive Helper Chat
livehelperchat.comSide by side
| Figure | Chatwoot | Live Helper Chat |
|---|---|---|
| Price from | $19/mo | €6/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 9 | 8 |
| Spec score · Live chat software | 9.4 (#4) | 8.8 (#18) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | website+messaging |
| Free plan | Yes | Yes |
| Listed integrations | 15 | Listed integrations include Telegram, Facebook Messenger and WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs. |
| Live agent chat | Yes | Yes |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | Live Helper Chat describes itself as open-source live support chat for websites with bots, voice, video, screen sharing, AI, and REST API integrations. |
| Support | Community Edition support is provided through Discord and GitHub, while Premium Support adds priority email support and Enterprise includes phone support and developer office hours. | The vendor lists a forum, GitHub, Discord, and paid premium support with one hour per month of direct Skype/Discord text or call support. |
| Visitor tracking | Yes | Yes |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
Live Helper Chat
- Free hosted trialFree
- Basic€6 a month
- Standard€10 a month
- Premium€16 a month
- Self hosted, Premium support€40 a month
- FreeFree
- Self hostedFree
- Self hosted, EnterprisePriced on request
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.
Live Helper Chat
Live Helper Chat is open-source support chat for websites, combining bots, live agents, messaging channels, voice and video calls, screen sharing, AI integrations, and a REST API. Listed chat tools include unlimited operators and simultaneous chats, visitor tracking, file uploads, screenshots, and proactive invitations. Voice, video, and screen sharing use the new widget; the old widget does not support them. Integrations include Telegram, Facebook Messenger, WhatsApp, Twilio, Mattermost, n8n, Jitsi, Agora, and third-party REST APIs. AI connections include ChatGPT, Rasa, DeepPavlov, Ollama, and Gemini. It can be self-hosted, and hosted and downloadable versions are described as having the same features. Installation requires PHP 8.2 or newer, MySQL 5.7 or MariaDB 10.2.3 or newer, and Apache or Nginx. Windows and macOS clients, a Chrome extension, and Android and iOS app folders are listed. Hosted plans start with a 14-day free evaluation; paid plans begin at €6 a month.