Chatwoot vs ZChat
Chatwoot
chatwoot.comZChat
zchat.comSide by side
| Figure | Chatwoot | ZChat |
|---|---|---|
| Price from | $19/mo | Free |
| Free plan | Yes | Yes |
| Free trial | Yes | — |
| Open source | Yes | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 9 | 9 |
| Spec score · Live chat software | 9.4 (#4) | 8.6 (#22) |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | website |
| Free plan | Yes | Yes |
| Free Plan Limit | The Hacker plan includes up to 2 agents and 500 conversations per month. | After 500 free AI messages in a month, AI pauses until the month resets or the workspace upgrades, while human chat continues. |
| Live agent chat | Yes | Yes |
| Product | Chatwoot is an AI-powered, open-source customer support platform with an omnichannel support desk and knowledge base. | ZChat learns from a business website and files, answers visitor questions, and hands conversations to a human when needed. |
| Visitor tracking | Yes | Yes |
Plans
Chatwoot
- HackerFree
- Startups$19 a month
- Business$39 a month
- Enterprise$99 a month
- Captain AI additional credits$20 a month
- Community EditionFree
- HackerFree
- Premium Support$19 a month
- Enterprise Edition$99 a month
ZChat
- FreeFree
- DomainPrice not published
- Small BusinessPrice not published
- EnterprisePrice not published
- Source CodePrice not published
- FreeFree
- Bring your own key$15 a month
- Human agent seat$15 a month
- Managed AI$29 a month
In their own words
Chatwoot
Chatwoot is an open-source customer support platform that combines an omnichannel inbox with a knowledge base. The inbox brings website chat, email, WhatsApp, social and messaging services, voice, SMS, and API conversations together. Teams can use private notes, assignments, labels, canned replies, mentions, and activity logs to coordinate support. Captain, its built-in AI agent, can answer customer questions, suggest replies, summarize conversations, and draw on help-center content. The customizable knowledge base supports multiple portals, multilingual content, and AI-powered search. APIs, webhooks, and bot connections provide options for custom workflows, and Chatwoot can run in the cloud or on a customer’s own infrastructure. Its free Hacker plan allows up to two agents and 500 conversations per month, with 30-day data retention. Cloud plans start at $19 a month per agent, billed annually. Community Edition is free to self-host but does not include Captain AI, voice calls, or SSO/SAML. Chatwoot states that it is SOC 2 Type II certified and GDPR compliant.