ClickHelp vs MadCap Flare
ClickHelp
clickhelp.com
MadCap Flare
madcapsoftware.comSide by side
| Figure | ClickHelp | MadCap Flare |
|---|---|---|
| Price from | $194/mo | $262.50/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| API | Yes | — |
| Plans published | 6 | 8 |
| Spec score · Technical Documentation Software | 8.4 (#7) | 8.0 (#19) |
| Spec score · Help Authoring Tools | 8.4 (#6) | 8.0 (#9) |
| Spec score · Technical Writing Platforms | 8.4 (#7) | 8.1 (#15) |
| Spec score · Knowledge base software | 8.2 (#55) | 8.1 (#67) |
| Analytics | Reporting includes project readiness, content contribution, reader behavior, readability, and more than 30 topic content metrics. | Flare Online analytics can track topic views, searches with no results, and user behavior. |
| Custom domain | Yes | Yes |
| Free plan | No | No |
| Integrations | ClickHelp lists 20+ out-of-the-box integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment, and Google Translate, and supports Zapier. | The product page says Flare can publish directly to Salesforce, Zendesk, and ServiceNow, and the pricing page lists ChatGPT integration for Flare Online authoring. |
| Trial | The free trial provides access to all platform features, equivalent to the Professional plan with the Translation Module included. | MadCap offers a free 30-day Flare trial without requiring a credit card. |
Plans
ClickHelp
- Starter$194 a month
- Growth$325 a month
- Professional$640 a month
- Starter$2,328 a year
- Growth$3,900 a year
- Professional$7,680 a year
MadCap Flare
- Starter — Flare Desktop Only$3,150 a year
- Flare Online — IndividualPrice not published
- Flare Online — TeamPrice not published
- Flare Online — BusinessPrice not published
- Starter — Flare Desktop Only$3,150 a year
- Flare Online - BusinessPriced on request
- Flare Online - IndividualPriced on request
- Flare Online - TeamPriced on request
In their own words
ClickHelp
ClickHelp is a cloud platform for authoring, hosting and publishing technical documentation. It runs in a browser without installation or downloads, requiring JavaScript and a stable internet connection. Authors can reuse material through snippets, variables and conditions. Workflow tools provide topic statuses, reviewer accounts and email notifications for updates. Reporting covers project readiness, content contribution, reader behavior, readability and more than 30 topic metrics. ClickHelp lists over 20 integrations, including Google Analytics, Google, Azure AD, Salesforce, GraphComment and Google Translate, and supports Zapier. Its optional AI Suite includes AnswerGenius, AI Overview in search results and WriteAssist, with 30,000 monthly CAPs and no overage charges. The service states SOC 2 Type II certification, AES-256 encryption at rest, TLS 1.2+ in transit, daily backups and a 99.5% uptime SLA. Hosting can be selected in Luxembourg, the USA or Australia, but authoring cannot be installed on-premises. Professional support is free to all clients. A 14-day trial requires no credit card and includes all platform features. Plans are Starter at $194 a month, Growth at $325 a month and Professional at $640 a month, before tax.
MadCap Flare
MadCap Flare is an authoring and publishing platform for technical documentation, online help, knowledge bases, policies, training materials, and API documentation. Topic-based authoring and single-sourcing let teams reuse material across versions and output formats. Flare can publish responsive HTML5, print, PowerPoint, PDF, Word, SCORM, and other formats; it also imports content from Word, Excel, Confluence, FrameMaker, RoboHelp, and DITA. Flare Online adds browser-based review for subject matter experts and non-Flare users, concurrent authoring, and real-time collaboration. Publishing can connect directly to Salesforce, Zendesk, and ServiceNow. Flare supports Unicode, double-byte, Cyrillic, and right-to-left languages, while Flare Online analytics can track topic views, searches without results, and user behavior. The Starter desktop plan costs $3,150 a year, billed at $3,150 per author per year. A free 30-day trial is available without a credit card. Flare Desktop requires Microsoft Windows; Flare Online offers browser-based authoring and review.