Comm100 Contact Center vs Twilio Flex
Comm100 Contact Center
comm100.com
Twilio Flex
twilio.comSide by side
| Figure | Comm100 Contact Center | Twilio Flex |
|---|---|---|
| Price from | $27/mo | $1/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 11 | 4 |
| Spec score · Call Center Software | 9.0 (#6) | 8.8 (#13) |
| Spec score · Contact Center Software | 9.2 (#2) | 8.2 (#15) |
| Channels | Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat. | Flex supports voice, SMS, chat, WhatsApp, and web chat, with agents switching between channel tasks in one dashboard. |
| Founded | 2009 | 2008 |
| Free plan | No | No |
| Headquarters | Vancouver, British Columbia, Canada | San Francisco, CA |
| Outbound dialer | Yes | Yes |
| Product | Comm100 describes itself as an AI-powered omnichannel customer service platform for companies needing reliable support technology. | Twilio Flex is a flexible contact center that combines AI assistance and human agents. |
| Routing | Routing rules can distribute chats by skill, department, designated agent, visitor location, source, behavior, navigation and custom variables. | TaskRouter can assign calls, chats, and messages using agent skills, availability, attributes, and escalation or fallback rules. |
| Security | Comm100 states that it holds SOC 2 Type II, ISO 27001, PCI DSS, and HIPAA certifications or compliance, and that data is encrypted in transit using TLS 1.2 or higher. | Twilio says its services are designed to secure data, detect and prevent malicious activity, manage risk, and remain reliably available, and that it undergoes regular external audits. |
| Support | Comm100 advertises 24/7 live-chat and email support, weekday phone support from 8 a.m. to 5 p.m. Pacific, and a searchable knowledge base. | Twilio offers Professional Services to help design and deploy Flex, including guidance on plans, integrations, and optimization. |
Plans
Comm100 Contact Center
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- Live Chat Startup$372 a year
- Live Chat Plus$660 a year
- AI AgentPriced on request
- AI CopilotPriced on request
- AI InsightsPriced on request
- AI KnowledgePriced on request
- AI QAPriced on request
Twilio Flex
- User + usage$35 a month
- Named user pricing$150 a month
- Active user hour pricing$1 a month
- Free trialFree
In their own words
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.
Twilio Flex
Twilio Flex has no write-up on Specifiction yet; its figures are above.