CustomerSure vs NeuAnalytics Complaint Management
CustomerSure
customersure.com
NeuAnalytics Complaint Management
neuanalytics.comSide by side
| Figure | CustomerSure | NeuAnalytics Complaint Management |
|---|---|---|
| Price from | £1,999/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 1 |
| Spec score · Complaint Management Software | 8.2 (#3) | 7.0 (#19) |
| AI | AI features analyze feedback text, detect sentiment and risks, classify themes, and generate summaries and recommendations. | AI assistance can suggest a case category or likely outcome, while an agent confirms or overrides the suggestion; AI is optional on the platform. |
| Founded | 2010 | 2006 |
| Headquarters | Newcastle upon Tyne, United Kingdom | Overland Park, Kansas, USA |
| Integrations | The product page names Salesforce, Zendesk and Power BI as examples of CRM, service and BI integrations. | The company names TSYS, FICO, Fiserv, FIS, SAP, Salesforce, Shaw Systems, defi SOLUTIONS, amdocs, HOGAN, and Finacle among its core servicing integrations. |
| Purpose | CustomerSure is a Voice of Customer platform that helps organisations collect feedback and turn it into action. | Routes fraud, dispute, complaint, bankruptcy, replevin, and probate cases into a shared repository and structured workflows with documented audit trails. |
| Security | CustomerSure states that it is GDPR-compliant, UK-hosted, and uses access controls and encryption. | NeuAnalytics states that it holds SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27002, and PCI DSS 4.0 certifications scoped to the hardware environment holding client data. |
Plans
CustomerSure
- CX Starter£1,999 a month
- CX PlatinumPriced on request
- CX ProPrice not published
NeuAnalytics Complaint Management
- Enterprise platformPriced on request
In their own words
CustomerSure
CustomerSure is a Voice of Customer platform for organisations collecting feedback and turning responses into tracked action. It supports branded surveys for NPS, CSAT, CES and custom metrics, delivered by email or SMS. Analytics follow performance and surface satisfaction drivers, themes and topics. AI features analyze feedback text for sentiment and risks, classify themes, and generate summaries and recommendations. Teams can create real-time alerts, assign responses and monitor them through resolution. The platform names Salesforce, Zendesk and Power BI among its integrations, and provides a REST API for feedback data and automated requests. Reports can be exported for regulatory use, with audit trails logged automatically. CustomerSure says it is GDPR-compliant and UK-hosted, uses access controls and encryption, and is aligned with FCA, Ofwat, Ofgem, TSM and CQC standards. Each licence includes ongoing support, guidance and expert help. CX Starter costs £1,999 per month. SMS is billed separately by volume, and prices exclude VAT where applicable. A risk-free pilot usually lasts around one month and focuses on one area of a business.
NeuAnalytics Complaint Management
NeuAnalytics Complaint Management is an enterprise platform for creditors and lenders that organizes complaints and related case types in one repository. It routes fraud, disputes, complaints, bankruptcy, replevin, and probate matters through structured workflows with audit trails. Intake can receive cases from the CFPB, state attorneys general, OCC, FDIC, BBB, social media, internal escalations, and direct consumer contacts. Severity scoring and specialist routing support investigation, response, documentation, and archiving. The system tracks the CFPB’s 15-calendar-day response window, state and BBB timelines, and configurable internal deadlines, with alerts and escalations. Reporting covers root-cause patterns, product and channel trends, vendor scorecards, and corrective action plans. Optional AI suggests categories or likely outcomes for agent confirmation or override. Evidence, calls, correspondence, and responses can be retained under regulator-specific policies and distributed by SFTP, API, or GUI. API and web access are available; pricing is on request.