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SPECIFICTION
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NeuAnalytics Complaint Management

neuanalytics.com

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Spec score 7.0 #19 of 26 in Complaint Management Software

What it is

NeuAnalytics Complaint Management is an enterprise platform for creditors and lenders that organizes complaints and related case types in one repository. It routes fraud, disputes, complaints, bankruptcy, replevin, and probate matters through structured workflows with audit trails. Intake can receive cases from the CFPB, state attorneys general, OCC, FDIC, BBB, social media, internal escalations, and direct consumer contacts. Severity scoring and specialist routing support investigation, response, documentation, and archiving. The system tracks the CFPB’s 15-calendar-day response window, state and BBB timelines, and configurable internal deadlines, with alerts and escalations. Reporting covers root-cause patterns, product and channel trends, vendor scorecards, and corrective action plans. Optional AI suggests categories or likely outcomes for agent confirmation or override. Evidence, calls, correspondence, and responses can be retained under regulator-specific policies and distributed by SFTP, API, or GUI. API and web access are available; pricing is on request.

Spec sheet

Purpose
Routes fraud, dispute, complaint, bankruptcy, replevin, and probate cases into a shared repository and structured workflows with documented audit trails.Read 7 Oct 2026 · neuanalytics.com
Integrations
The company names TSYS, FICO, Fiserv, FIS, SAP, Salesforce, Shaw Systems, defi SOLUTIONS, amdocs, HOGAN, and Finacle among its core servicing integrations.Read 7 Oct 2026 · neuanalytics.com
Security
NeuAnalytics states that it holds SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27002, and PCI DSS 4.0 certifications scoped to the hardware environment holding client data.Read 7 Oct 2026 · neuanalytics.com
Headquarters
Overland Park, Kansas, USARead 28 Sep 2026 · neuanalytics.com
Founded
2006Read 28 Sep 2026 · neuanalytics.com
AI
AI assistance can suggest a case category or likely outcome, while an agent confirms or overrides the suggestion; AI is optional on the platform.Read 7 Oct 2026 · neuanalytics.com
Analytics
Provides root-cause pattern recognition, product and channel trend reporting, vendor scorecards, and corrective action plan tracking.Read 7 Oct 2026 · neuanalytics.com
Case workflow
Severity scoring and automated specialist routing support complaint intake, investigation, response, documentation, and archiving.Read 7 Oct 2026 · neuanalytics.com
Complaint intake
Handles complaints from CFPB, state attorneys general, OCC, FDIC, BBB, social media, internal escalations, and direct consumer contact.Read 7 Oct 2026 · neuanalytics.com
Evidence and records
Complaint responses, evidence, recorded calls, and correspondence can be retained under regulator-specific policies and distributed via SFTP, API, or the GUI.Read 7 Oct 2026 · neuanalytics.com
Implementation
NeuAnalytics says most enterprise deployments go live within 60–90 days.Read 7 Oct 2026 · neuanalytics.com
Infrastructure
NeuAnalytics says it runs on dedicated private hardware in two co-located data centers and does not store client data in shared public cloud environments.Read 7 Oct 2026 · neuanalytics.com
Intended customers
The platform is built for enterprise creditors and lenders, including Fortune 500 institutions.Read 7 Oct 2026 · neuanalytics.com
Pricing and sales
The platform page describes NeuAnalytics as an embedded enterprise platform rather than a standalone SaaS subscription and directs prospects to schedule a demo; it does not state a price.Read 7 Oct 2026 · neuanalytics.com
Regulatory deadlines
Tracks CFPB's 15-calendar-day response window, state and BBB timelines, and configurable internal deadlines, with alerts and escalations.Read 7 Oct 2026 · neuanalytics.com
Support and engagement
Its embedded partnership model includes specialist participation in daily standups, weekly reviews, monthly strategy sessions, and quarterly business assessments.Read 7 Oct 2026 · neuanalytics.com

Plans and prices

Enterprise platform Priced on request Enterprise deployment · pricing not stated; demo available by request Read 7 Oct 2026 · neuanalytics.com

Every NeuAnalytics Complaint Management plan and price →

Strong points and limits

Strong points

  • Omnichannel complaint intake
  • Tracks regulatory and internal deadlines
  • Advanced trend and root-cause reporting
  • Optional agent-controlled AI suggestions
  • Dedicated private hardware infrastructure

Limits

  • Pricing is available only on request
  • Enterprise platform rather than standalone SaaS
  • AI suggestions require agent confirmation

Who it suits

It suits enterprise creditors and lenders, including large financial institutions, managing regulated complaint operations and related cases.

Verdict

NeuAnalytics combines intake, workflow, deadline tracking, evidence retention, analytics, and integrations for enterprise complaint programs. Buyers should request a demo and pricing details before evaluating deployment fit.

Where Specifiction places it

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