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Tech riderRev. 7 Oct 2026

NeuAnalytics Complaint Management

Ch 136.3of 25 Complaint Management Software
  1. 1Runs onAPI, Web
  2. 2CostsNot stated by the maker
  3. 3Intake channelsomnichannel
  4. 4Workflow automationYes
  5. 5Escalation rulesYes
  6. 6Investigation toolsYes
  7. 7SLA trackingYes
  8. 8Reporting depthadvanced
7 lines stated Written from the maker's own pages: neuanalytics.com
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The NeuAnalytics Complaint Management homepage

Overview

NeuAnalytics Complaint Management is ranked #13 of 25 in complaint management software on Specifiction. It runs on API, Web.

NeuAnalytics Complaint Management plans and pricing

All plans
Enterprise platform Not published Enterprise deployment · pricing not stated; demo available by request neuanalytics.com · 7 Oct 2026

Compared on complaint management software

Intake channels
omnichannelneuanalytics.com
Workflow automation
Yesneuanalytics.com
Escalation rules
Yesneuanalytics.com
Investigation tools
Yesneuanalytics.com
SLA tracking
Yesneuanalytics.com
Reporting depth
advancedneuanalytics.com

Facts

Purpose
Routes fraud, dispute, complaint, bankruptcy, replevin, and probate cases into a shared repository and structured workflows with documented audit trails.neuanalytics.com · 7 Oct 2026
Complaint intake
Handles complaints from CFPB, state attorneys general, OCC, FDIC, BBB, social media, internal escalations, and direct consumer contact.neuanalytics.com · 7 Oct 2026
Case workflow
Severity scoring and automated specialist routing support complaint intake, investigation, response, documentation, and archiving.neuanalytics.com · 7 Oct 2026
Regulatory deadlines
Tracks CFPB's 15-calendar-day response window, state and BBB timelines, and configurable internal deadlines, with alerts and escalations.neuanalytics.com · 7 Oct 2026
Analytics
Provides root-cause pattern recognition, product and channel trend reporting, vendor scorecards, and corrective action plan tracking.neuanalytics.com · 7 Oct 2026
AI
AI assistance can suggest a case category or likely outcome, while an agent confirms or overrides the suggestion; AI is optional on the platform.neuanalytics.com · 7 Oct 2026
Evidence and records
Complaint responses, evidence, recorded calls, and correspondence can be retained under regulator-specific policies and distributed via SFTP, API, or the GUI.neuanalytics.com · 7 Oct 2026
Integrations
The company names TSYS, FICO, Fiserv, FIS, SAP, Salesforce, Shaw Systems, defi SOLUTIONS, amdocs, HOGAN, and Finacle among its core servicing integrations.neuanalytics.com · 7 Oct 2026
Security
NeuAnalytics states that it holds SOC 1 Type II, SOC 2 Type II, ISO 27001, ISO 27002, and PCI DSS 4.0 certifications scoped to the hardware environment holding client data.neuanalytics.com · 7 Oct 2026
Infrastructure
NeuAnalytics says it runs on dedicated private hardware in two co-located data centers and does not store client data in shared public cloud environments.neuanalytics.com · 7 Oct 2026
Support and engagement
Its embedded partnership model includes specialist participation in daily standups, weekly reviews, monthly strategy sessions, and quarterly business assessments.neuanalytics.com · 7 Oct 2026
Implementation
NeuAnalytics says most enterprise deployments go live within 60–90 days.neuanalytics.com · 7 Oct 2026
Intended customers
The platform is built for enterprise creditors and lenders, including Fortune 500 institutions.neuanalytics.com · 7 Oct 2026
Pricing and sales
The platform page describes NeuAnalytics as an embedded enterprise platform rather than a standalone SaaS subscription and directs prospects to schedule a demo; it does not state a price.neuanalytics.com · 7 Oct 2026

Company

Founded
2006neuanalytics.com · 28 Sept 2026
Headquarters
Overland Park, Kansas, USAneuanalytics.com · 28 Sept 2026

Best NeuAnalytics Complaint Management alternatives

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All accessCh 01 Babtec Complaints Management Free planFree trialAndroid from €29/mo7.9 All accessCh 02 Complyr Free trialAndroidiOS from £49/mo6.9 All accessCh 03 Civica Complaints Management AndroidAPI 6.7 All accessCh 04 Intelex Inspection Management Free trialAndroidAPI from $3.67/mo6.7 All accessCh 05 Infreemation Complaints Free trialWeb 6.6 All accessCh 06 IQVIA SmartSolve Complaint Management AndroidiOS 6.6

Where it ranks on Specifiction

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