CustomerSure vs UXPressia
CustomerSure
customersure.com
UXPressia
uxpressia.comSide by side
| Figure | CustomerSure | UXPressia |
|---|---|---|
| Price from | £1,999/mo | $36/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 3 | 4 |
| Spec score · Customer Experience Management Software | 8.3 (#5) | 7.7 (#17) |
| AI | AI features analyze feedback text, detect sentiment and risks, classify themes, and generate summaries and recommendations. | Its AI capabilities include generating journey maps and personas, importing maps from images, chatting with personas, and producing workspace insights. |
| Founded | 2010 | 2015 |
| Headquarters | Newcastle upon Tyne, United Kingdom | Sacramento, California, United States |
| Integrations | The product page names Salesforce, Zendesk and Power BI as examples of CRM, service and BI integrations. | Business includes integrations with Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, and Azure DevOps; Enterprise adds Qualtrics and other custom integrations. |
| Security | CustomerSure states that it is GDPR-compliant, UK-hosted, and uses access controls and encryption. | UXPressia says it performs daily backups and regular vulnerability scans and security audits, and uses access logging, intrusion prevention, and a server-side firewall. |
| Support | Every licence includes ongoing support, best-practice guidance and expert help. | UXPressia offers email support and website live chat, with its support page saying email replies typically arrive within 24–48 hours on business days. |
Plans
CustomerSure
- CX Starter£1,999 a month
- CX PlatinumPriced on request
- CX ProPrice not published
In their own words
CustomerSure
CustomerSure is a Voice of Customer platform for organisations collecting feedback and turning responses into tracked action. It supports branded surveys for NPS, CSAT, CES and custom metrics, delivered by email or SMS. Analytics follow performance and surface satisfaction drivers, themes and topics. AI features analyze feedback text for sentiment and risks, classify themes, and generate summaries and recommendations. Teams can create real-time alerts, assign responses and monitor them through resolution. The platform names Salesforce, Zendesk and Power BI among its integrations, and provides a REST API for feedback data and automated requests. Reports can be exported for regulatory use, with audit trails logged automatically. CustomerSure says it is GDPR-compliant and UK-hosted, uses access controls and encryption, and is aligned with FCA, Ofwat, Ofgem, TSM and CQC standards. Each licence includes ongoing support, guidance and expert help. CX Starter costs £1,999 per month. SMS is billed separately by volume, and prices exclude VAT where applicable. A risk-free pilot usually lasts around one month and focuses on one area of a business.
UXPressia
UXPressia is a web-based customer experience mapping and management platform for organizing journey maps, personas, service blueprints, and other CX assets. Its tools also cover impact mapping and CX Chunks. Teams can collaborate on journey maps and personas in real time or asynchronously, and templates are available for maps, blueprints, and personas. AI capabilities can generate journey maps and personas, import maps from images, enable chats with personas, and produce workspace insights. Maps and personas can be exported as PNG, PDF, CSV, or PPTX files, depending on plan. Business includes integrations with Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, and Azure DevOps; Enterprise adds Qualtrics and custom integrations. The free plan allows three journey maps, three personas, and three impact maps, with PNG export. Pro costs $36/user/mo and includes unlimited maps, personas, and impact maps, plus PDF and CSV export. UXPressia says it does not use customer data to train AI models, but does not offer dedicated AI instances for individual customers.