Desk365 vs HelpDesk
Desk365
desk365.io
HelpDesk
helpdesk.comSide by side
| Figure | Desk365 | HelpDesk |
|---|---|---|
| Price from | $1/mo | $19/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 12 | 4 |
| Spec score · Help desk software | 9.2 (#5) | 9.1 (#8) |
| Company facts | Kani Technologies Inc. is privately held, founded in 2020, headquartered in the San Francisco Bay Area and listed at 51–200 employees on LinkedIn. | Gartner lists the company as founded in 2002, headquartered in Boston, with 201–500 employees and reported annual revenue of $50M–$250M. |
| Founded | Desk365 says it was founded in 2020 to build a cloud-based customer service platform. | 2002 |
| Free plan | Yes | No |
| Headquarters | Union City, California, USA | Wrocław, Poland |
| Hosting model | Microsoft certification describes Desk365 as SaaS hosted on Azure and AWS; no self-hosting deployment is documented. | HelpDesk is browser-based and cloud hosted; the official app page says no download or installation is required. |
| Integrations | Jira connects through the API; Asana, Microsoft Planner and Azure DevOps connect through Power Automate; Power BI uses the API. | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. |
| Licence | The terms identify Desk365 as proprietary software owned by Kani Technologies Inc. and grant limited, revocable access. | The reviewed pages describe a hosted commercial service and do not state an open-source licence. |
| Rating on Capterra | 4.9 out of 5 from 12 reviews. | 4.6 out of 5 from 183 reviews |
| Rating on G2 | 4.9 out of 5 from 32 reviews. | 4.6 out of 5 from 34 reviews |
| Rating on Gartner Peer Insights | 4.6 out of 5 from 5 ratings. | 4.0 out of 5 from 1 rating |
| Reporting | Desk365 offers productivity, ticket-trend, agent-performance and custom reports, with Power BI integration. | Reports cover ticket volume, response times, resolution trends, workload and customer feedback, with exportable results. |
| SLA management | Yes | Yes |
| Support | The plan comparison lists 24×7 email support and migration assistance on all three paid plans; a Customer Success Manager is listed for Plus and Premium. | HelpDesk advertises customer support 24/7/365 and a self-service Help Center. |
| What it does | Desk365 combines customer support and IT helpdesk ticketing, assets, Microsoft Teams and AI agents in one workspace. | HelpDesk is a ticketing product with a shared inbox, statuses, priorities, tags, automations and reporting; new signups receive it inside the Text platform. |
Plans
Desk365
- FreeFree
- Standard$12 a month
- Plus$22 a month
- Premium$32 a month
- Free PlanFree
- Standard$12 a year
- STANDARD$12 a month
- Plus$22 a year
- PLUS$22 a month
- Premium$32 a year
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
Desk365
Desk365 is a helpdesk for customer support and IT, bringing ticket handling, asset management, Microsoft Teams and AI tools together. Tickets can arrive by email, Microsoft Teams, support portal, web form or web widget. AI Copilot can draft or translate replies, summarize tickets and create knowledge base articles; AI Agents can respond to customer questions and escalate them into tickets. ITSM features include asset lifecycle tracking and change or approval management, with asset management included in Premium. Connections include Microsoft services, Jira, Asana, Planner and Azure DevOps. Agents and end users can use mobile-responsive portals, with iOS and Android mobile views listed. Desk365 describes TLS 1.2 or higher for data in transit and AES-256 for stored data, and says customer data is hosted in AWS data centers in the United States and European Union. The Free plan covers up to 50 tickets per month. Paid plans are $12.00, $22.00 or $32 a month, billed annually; a 21-day trial is listed.