eGain Conversation Hub vs Zammad
eGain Conversation Hub
egain.comZammad
zammad.comSide by side
| Figure | eGain Conversation Hub | Zammad |
|---|---|---|
| Price from | — | €9/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 1 | 6 |
| Spec score · Customer Service - Enterprise Software | 8.1 (#9) | 8.5 (#7) |
| Company | eGain’s latest annual filing states that the company is headquartered in Sunnyvale, California, USA. | The company milestones page says Zammad GmbH was founded in October 2014 as the commercial counterpart to the Zammad Foundation. |
| Founded | 1997 | 2016 |
| Headquarters | The company locations page lists eGain Corporation in Sunnyvale, California, USA. | Berlin, Germany |
| Purpose | Conversation Hub unifies and automates customer conversations across channels. | Zammad is a central support platform for customer service, IT support, and internal operations. |
| Security | eGain’s security policy says its service security program is based on NIST 800-53 and ISO 27001:2013 and includes annual third-party audits such as SOC 2 Type II. | The Starter hosted plan lists German data center hosting, SSL encryption, device management, two-factor authentication, and an ISO27001-certified data center. |
| Support | The maker’s site lists [email protected] and the phone number +1 800-821-4358. | The hosted Starter and Professional plans list email support, while Plus lists phone support, all with 8x5 CET coverage. |
Plans
Zammad
- Starter v2€9 a month
- Professional v2€18 a month
- Plus v2€27 a month
- Business€2,999 a year
- Enterprise€5,999 a year
- Corporation€9,999 a year
In their own words
eGain Conversation Hub
eGain Conversation Hub has no write-up on Specifiction yet; its figures are above.
Zammad
Zammad is a support platform for customer service, IT support, and internal operations. Teams can handle requests from multiple channels, assign and prioritize tickets, and add internal notes. Templates, bulk actions, and automation are available to cut down on repetitive support tasks, and the product includes a knowledge base. Its web app supports more than 40 languages. Hosted plans start at €7 a month (billed Annually): Starter v2 supports up to 5 agents, Professional v2 up to 35, and Plus v2 has no agent limit. Their listed channels and storage allowances vary by plan. A free plan and a 30-day trial are listed. Zammad also has a self-hosted version for customer servers, where the customer handles updates, backups, and availability. Listed platforms include API, Linux, self-hosted, and web. The product provides a REST API and lists integrations such as LDAP, Sipgate, Checkmk, and Nagios. Zammad 7.0 includes AI agents, ticket summaries, and a writing assistant; optional AI features cost €0.03 per AI call.