eGain Knowledge Hub vs Helpable
eGain Knowledge Hub
egain.comHelpable
gethelpable.comSide by side
| Figure | eGain Knowledge Hub | Helpable |
|---|---|---|
| Price from | $0.20/mo | $25/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Knowledge base software | 8.4 (#43) | 8.9 (#10) |
| Publishing audience | both | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. |
| Content analytics | Yes | Yes |
| Free plan | No | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. |
| Integrations | eGain lists integrations including Salesforce, Microsoft Dynamics, SAP, ServiceNow, SharePoint, Adobe Experience Manager, Cisco, Avaya, Amazon Connect, Five9, and Genesys. | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. |
| SSO support | Yes | Yes |
| Support | The eGain site lists support contact information at [email protected] and +1 800-821-4358. | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. |
| Version history | Yes | Yes |
Plans
eGain Knowledge Hub
- Contact Center User$25 a month
- Enterprise User$12.50 a month
- Customer Self-Service$0.20 a month
Helpable
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
In their own words
eGain Knowledge Hub
eGain Knowledge Hub has no write-up on Specifiction yet; its figures are above.