Epicflow vs Genesys Cloud Workforce Management
Epicflow
epicflow.comGenesys Cloud Workforce Management
genesys.comSide by side
| Figure | Epicflow | Genesys Cloud Workforce Management |
|---|---|---|
| Price from | €22.50/mo | $155/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 5 | 3 |
| Spec score · Capacity Planning Software | 8.3 (#6) | 7.9 (#17) |
| Headquarters | Zeewolde, Netherlands | 1302 El Camino Real, Suite 300, Menlo Park, California, United States |
| Integrations | The company lists ready-made integrations with Microsoft Project, Jira, and Oracle Primavera, and says it can build custom integrations with project, resource, or HRM systems. | Genesys says its AppFoundry marketplace offers over 600 apps and integrations, including CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics and Zendesk. |
| Purpose | Epicflow is an AI-driven multi-project resource and portfolio management solution for planning and controlling work across projects. | Workforce management software helps contact centers plan and manage employees through forecasting, scheduling, intraday management, real-time schedule adherence and capacity planning. |
Plans
Epicflow
- Growth — annual billing€22.50 a month
- Growth — monthly billing€25 a month
- EnterprisePriced on request
- Growth (annual billing)€22.50 a month
- Growth (monthly)€25 a month
Genesys Cloud Workforce Management
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud CX 1 or CX 2 with WFM add-onPriced on request
In their own words
Epicflow
Epicflow is a multi-project resource and portfolio management solution for planning and controlling work across projects. Its Pipeline gives an overview of projects and milestones and helps teams assess feasibility and deadlines. Capacity planning forecasts resource demand and output, analyzes workload, and helps prevent bottlenecks; what-if simulations let users consider project changes. The listed capabilities include task dependencies, a Gantt view, resource management, time tracking, and AI priority recommendations. Ready-made integrations are listed for Microsoft Project, Jira, and Oracle Primavera, with custom integrations available for project, resource, or HRM systems. Epicflow says its DataGuard cloud service can analyze project information while company data stays on premises. Its security page states GDPR compliance, ISO 27001-certified data centres, and penetration testing to British MOD standards. Growth costs €22.50 per user per month, billed annually, or €25.00 per user per month, billed monthly; both options cover 20 to 50 users, up to 50 projects, and a maximum of 250 tasks. A 30-day trial is available, with unlimited users and a weekly 30-minute support call. Enterprise pricing is on request and its listed capacity starts at 50 users, with unlimited projects and 2000+ tasks.
Genesys Cloud Workforce Management
Genesys Cloud Workforce Management has no write-up on Specifiction yet; its figures are above.