| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 4 |
| Spec score · Help desk software | 7.8 (#56) | 9.1 (#8) |
| API access | Yes | Yes |
| Automation | The documentation lists event workflows, time-based automations, and scheduling. | Rules can assign, tag, prioritize and follow up on tickets automatically. |
| Customer portal | Yes | Yes |
| Free plan | Yes | No |
| SLA management | Yes | Yes |
| Ticket automation | Yes | Yes |
| What it does | Escalated is an open-source help desk that lives inside your application and provides a shared UI powered by Inertia.js. | HelpDesk is a ticketing product with a shared inbox, statuses, priorities, tags, automations and reporting; new signups receive it inside the Text platform. |
