EvantoDesk vs HelpDesk
EvantoDesk
evantodesk.com
HelpDesk
helpdesk.comSide by side
| Figure | EvantoDesk | HelpDesk |
|---|---|---|
| Price from | — | $19/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 2 | 4 |
| Spec score · Help desk software | 8.3 (#32) | 9.1 (#8) |
| Customer portal | No | Yes |
| Documentation | The support center contains workflow, billing, SPF/DKIM, email forwarding, SLA, integrations, reporting, ticket, widget, and domain articles. | The API documentation is an OpenAPI-based reference with endpoint schemas, authentication guidance, pagination and webhook examples. |
| Founded | 2017 | 2002 |
| Free plan | No | No |
| Headquarters | Bristol, United Kingdom | Wrocław, Poland |
| Help center | Yes | Yes |
| Integrations | The maker names Basecamp and MailChimp as integrations; the support documentation also describes MailChimp list management. | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. |
| Rating on Capterra | 5.0 out of 5 from 3 reviews | 4.6 out of 5 from 183 reviews |
| Reporting | The product includes reports and data-analysis functions, including response and resolution metrics. | Reports cover ticket volume, response times, resolution trends, workload and customer feedback, with exportable results. |
| Shared inbox | Yes | Yes |
| SLA management | Users can create unlimited SLA policies with separate response and resolution targets. | Yes |
| Ticket automation | Yes | Yes |
| What it does | EvantoDesk is cloud help-desk software for small and midsize businesses that centralizes customer email into tickets. | HelpDesk is a ticketing product with a shared inbox, statuses, priorities, tags, automations and reporting; new signups receive it inside the Text platform. |
Plans
HelpDesk
- Essential$19 a month
- Growth$79 a month
- EnterprisePrice not published
- EnterprisePriced on request
In their own words
EvantoDesk
EvantoDesk has no write-up on Specifiction yet; its figures are above.