Frappe CRM vs Pipedrive
Frappe CRM
frappe.io
Pipedrive
pipedrive.comSide by side
| Figure | Frappe CRM | Pipedrive |
|---|---|---|
| Price from | $5/mo | $14/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | Yes | — |
| Web | Yes | Yes |
| Linux | Yes | — |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 7 | 4 |
| Spec score · CRM Software | 9.4 (#7) | 9.3 (#9) |
| Spec score · Sales Force Automation Software | 9.2 (#6) | 8.7 (#16) |
| Automation | Visual workflow automations can trigger actions such as sending emails, assigning sales reps, updating fields, and calling webhooks. | Workflow automation can create activities, send follow-ups and run personalized email sequences. |
| Company size | LinkedIn lists Frappe as a privately held company with 51–200 employees. | The company reports more than 800 employees and over 100,000 customer companies. |
| Documentation | The documentation covers installation, mobile PWA setup and CRM usage, with community help through Telegram and the Discuss forum. | Developer resources include API reference pages, tutorials, OpenAPI files, sandbox guidance, community support and a change log. |
| Email sync | Yes | Yes |
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Headquarters | Mumbai, Maharashtra, India | Pipedrive lists Pipedrive Inc. at 530 Fifth Avenue in New York as its headquarters. |
| Integrations | Officially listed integrations include ERPNext, WhatsApp, Twilio, Exotel and Meta, with the ability to build additional integrations. | Pipedrive advertises more than 500 Marketplace integrations, including Google Workspace, Zoom, Zapier and Slack. |
| License | Frappe CRM source code is released under the GNU Affero General Public License version 3.0. | Pipedrive's service is proprietary closed-source SaaS; its terms prohibit copying, modification, redistribution and reverse engineering. |
| Rating on Apple App Store | The app listing says it has insufficient ratings or reviews to display an overview. | 3.7 out of 5 from 675 ratings |
| Rating on Gartner Peer Insights | Frappe Technologies had a 4.5 out of 5 average from 59 reviews across its listed products, not CRM-specific reviews. | 4.3 out of 5 from 377 ratings |
| Visual sales pipeline | Yes | Yes |
| Self-hosting | Organizations can deploy on their own server with an easy-install script, Docker Compose or the Bench tool. | The service is delivered as a cloud application and the official materials do not provide a self-hosted deployment option. |
| What it does | Frappe CRM manages leads, deals, contacts, organizations, communications and sales pipelines for sales teams. | Pipedrive is a cloud sales CRM focused on visual pipeline management, lead tracking, communications, automation and forecasting for small and medium-sized businesses. |
Plans
Frappe CRM
- Sites$5 a month
- Servers$20 a month
- Self-hostedFree
- Frappe Cloud Sites$5 a month
- Sites$5 a month
- Servers$40 a month
- Frappe Cloud Servers$60 a month
In their own words
Frappe CRM
Frappe CRM is an open-source CRM for sales teams managing leads, deals, communications and follow-ups. Teams can capture leads from web forms, incoming email, WhatsApp, Facebook lead ads, manual entry or spreadsheet imports, then move them into deals and track progress through customizable Kanban stages. Visual workflows can send emails, assign sales representatives, change fields or call webhooks. Users can tailor the system with custom fields, statuses and actions. Listed integrations include ERPNext, WhatsApp, Meta, Twilio and Exotel, with APIs available for third-party connections. Plans include unlimited leads, deals, contacts and sales agents without per-user pricing. It runs on the web and can be hosted on Frappe Cloud or installed on a customer's server; mobile use is through a phone browser that can be added to the home screen. Self-hosting is free under the AGPL-3.0 license. Frappe Cloud Sites costs $5 a month for a single site, and Servers costs $60 a month. Product Warranty provides bug-fix support through tickets, not functional support.
Pipedrive
Pipedrive is paid sales software centered on a visual pipeline for managing leads and sales activity. It runs on the web and has iOS and Android apps, with email sync, marketing automation, AI features and a mobile app listed. Lite combines lead, calendar and pipeline management with AI-powered report creation, meeting intelligence and more than 500 integrations. Growth adds full email sync with tracking, automations and nurturing sequences, subscription and forecast reports, a meeting scheduler and a contacts timeline. Premium adds lead generation and routing, custom scoring, company data enrichment, AI-powered multi-email tools, contracts and e-signatures. Ultimate includes account security rules and alerts, phone and email data enrichment, a sandbox testing account and extended phone support. Pipedrive has no free plan but offers a 14-day trial. The maker was founded in 2010 and is headquartered in New York, United States.