Frappe Helpdesk vs Zammad
Frappe Helpdesk
frappe.ioZammad
zammad.comSide by side
| Figure | Frappe Helpdesk | Zammad |
|---|---|---|
| Price from | — | €9/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | Yes |
| Web | — | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 4 | 6 |
| Spec score · Customer Support Software | 7.3 (#22) | 8.5 (#11) |
| Founded | 2008 | 2016 |
| Headquarters | Mumbai, Maharashtra, India | Berlin, Germany |
Plans
Frappe Helpdesk
- Self-hostPrice not published
- Sites$5 a month
- Servers — first tier$20 a month
- Servers — second tier$60 a month
Zammad
- Starter v2€9 a month
- Professional v2€18 a month
- Plus v2€27 a month
- Business€2,999 a year
- Enterprise€5,999 a year
- Corporation€9,999 a year
In their own words
Frappe Helpdesk
Frappe Helpdesk has no write-up on Specifiction yet; its figures are above.
Zammad
Zammad is a support platform for customer service, IT support, and internal operations. Teams can handle requests from multiple channels, assign and prioritize tickets, and add internal notes. Templates, bulk actions, and automation are available to cut down on repetitive support tasks, and the product includes a knowledge base. Its web app supports more than 40 languages. Hosted plans start at €7 a month (billed Annually): Starter v2 supports up to 5 agents, Professional v2 up to 35, and Plus v2 has no agent limit. Their listed channels and storage allowances vary by plan. A free plan and a 30-day trial are listed. Zammad also has a self-hosted version for customer servers, where the customer handles updates, backups, and availability. Listed platforms include API, Linux, self-hosted, and web. The product provides a REST API and lists integrations such as LDAP, Sipgate, Checkmk, and Nagios. Zammad 7.0 includes AI agents, ticket summaries, and a writing assistant; optional AI features cost €0.03 per AI call.