Freshsales vs Pipedrive
Freshsales
freshworks.com
Pipedrive
pipedrive.comSide by side
| Figure | Freshsales | Pipedrive |
|---|---|---|
| Price from | $9/mo | $14/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 7 | 4 |
| Spec score · CRM Software | 9.5 (#1) | 9.3 (#9) |
| Spec score · Manufacturing CRM Software | 9.4 (#2) | 8.8 (#9) |
| Spec score · Sales Automation | 9.3 (#2) | 8.8 (#12) |
| Spec score · Insurance CRM Software | 9.2 (#2) | 8.6 (#12) |
| Spec score · Pipeline Management | 9.3 (#2) | 8.7 (#10) |
| Spec score · CRM for small business | 9.4 (#4) | 9.3 (#5) |
| Spec score · Sales CRM Software | 9.3 (#4) | 8.8 (#12) |
| Spec score · Mac CRM | 9.1 (#5) | 8.7 (#14) |
| Spec score · Sales Force Automation Software | 9.2 (#7) | 8.7 (#16) |
| Spec score · Professional Services CRM Software | 9.2 (#6) | 8.6 (#14) |
| Spec score · Customer Relationship Management - Small Business Software | 9.2 (#6) | 8.7 (#13) |
| Spec score · Customer Relationship Management - Midmarket Software | 9.2 (#5) | 8.7 (#11) |
| Spec score · Small Business CRM | 9.1 (#7) | 8.6 (#15) |
| AI features | Yes | Yes |
| Automation | Freshsales supports task management, auto-assignment rules, sales sequences, workflows, and internal notifications. | Workflow automation can create activities, send follow-ups and run personalized email sequences. |
| Email sync | Yes | Yes |
| Founded | 2010 | 2010 |
| Free plan | Yes | No |
| Free trial | The trial lasts 21 days and requires no credit card. | Yes |
| Headquarters | San Mateo, California, United States | Pipedrive lists Pipedrive Inc. at 530 Fifth Avenue in New York as its headquarters. |
| Integrations | Freshsales integrates with more than 100 apps through the Freshworks Marketplace and provides APIs for custom integrations. | Pipedrive advertises more than 500 Marketplace integrations, including Google Workspace, Zoom, Zapier and Slack. |
| Lead management | Freshsales helps teams generate leads, capture, qualify, route, and track them with Freddy AI. | Pipedrive provides lead capture, qualification, scoring and routing tools, including the LeadBooster add-on. |
| Mobile app | Yes | Yes |
| Visual sales pipeline | Yes | Yes |
Plans
Freshsales
- FreeFree
- Growth$9 a month
- Pro$39 a month
- Enterprise$59 a month
- Growth$108 a year
- Pro$468 a year
- Enterprise$708 a year
In their own words
Freshsales
Freshsales is customer relationship management software for sales teams, combining lead management, customer communications, and deal tracking. Teams can capture, qualify, route, and track leads, review contact histories, customize pipeline stages, and forecast revenue. Built-in chat, email, and phone tools bring customer interactions together, while integrations extend channels to Facebook Messenger and WhatsApp Business. Kanban views use drag-and-drop cards. Freddy AI can highlight leads and deals, provide insights, recommend closing actions, and write emails. Automation options include task management, assignment rules, sales sequences, workflows, and internal notifications. Freshsales offers Android and iOS apps with offline mode, voice notes, check-in, Google Maps synchronization, and Gmail and Outlook add-ons. The free plan supports up to 3 users. Growth starts at $9 per user per month, billed annually; Pro is $39 per month and Enterprise is $59 per month, both billed annually. A 21-day trial provides access to the fully loaded CRM, after which accounts are suspended if users do not continue.
Pipedrive
Pipedrive is paid sales software centered on a visual pipeline for managing leads and sales activity. It runs on the web and has iOS and Android apps, with email sync, marketing automation, AI features and a mobile app listed. Lite combines lead, calendar and pipeline management with AI-powered report creation, meeting intelligence and more than 500 integrations. Growth adds full email sync with tracking, automations and nurturing sequences, subscription and forecast reports, a meeting scheduler and a contacts timeline. Premium adds lead generation and routing, custom scoring, company data enrichment, AI-powered multi-email tools, contracts and e-signatures. Ultimate includes account security rules and alerts, phone and email data enrichment, a sandbox testing account and extended phone support. Pipedrive has no free plan but offers a 14-day trial. The maker was founded in 2010 and is headquartered in New York, United States.