Freshworks CRM vs Pipedrive

Freshworks CRM is a customer relationship management platform for organizing sales work and customer interactions. It runs on the web, iOS, and Android, with a visual sales pipeline, email sync, marketing automation, and AI features. The free plan covers up to three users. Growth costs $9/user/mo billed annually and includes a Kanban view, contact lifecycle stages, chat, email and phone, templates, custom fields, and basic workflows. Pro costs $39/month billed annually, adding contact scoring, deal insights, custom sales activities, territory management, and sales sequences. Enterprise costs $59/month billed annually and includes forecasting insights, field-level permissions, custom modules, a sandbox, and audit logs. A 21-day free trial is listed. Freshworks CRM was founded in 2010 and is headquartered in San Mateo, California, United States.

Pipedrive is paid sales software centered on a visual pipeline for managing leads and sales activity. It runs on the web and has iOS and Android apps, with email sync, marketing automation, AI features and a mobile app listed. Lite combines lead, calendar and pipeline management with AI-powered report creation, meeting intelligence and more than 500 integrations. Growth adds full email sync with tracking, automations and nurturing sequences, subscription and forecast reports, a meeting scheduler and a contacts timeline. Premium adds lead generation and routing, custom scoring, company data enrichment, AI-powered multi-email tools, contracts and e-signatures. Ultimate includes account security rules and alerts, phone and email data enrichment, a sandbox testing account and extended phone support. Pipedrive has no free plan but offers a 14-day trial. The maker was founded in 2010 and is headquartered in New York, United States.