Front vs Zammad
Front
front.comZammad
zammad.comSide by side
| Figure | Front | Zammad |
|---|---|---|
| Price from | $25/mo | €9/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | Yes |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Ticketing Software | 9.1 (#1) | 8.5 (#12) |
| Spec score · Customer Service - Enterprise Software | 9.1 (#2) | 8.5 (#7) |
| Spec score · Customer Support Software | 9.1 (#3) | 8.5 (#11) |
| Documentation | The Help Center lists 201 getting-started articles, 352 usage articles, 37 rules articles and 204 API/integration articles, plus developer documentation and release notes. | The administrator documentation is published as an open-source Sphinx project and covers installation, prerequisites and configuration. |
| Founded | 2013 | 2016 |
| Integrations | Front says it offers more than 160 integrations and lists Salesforce, Pipedrive, Jira, Asana, Trello, GitHub and Zapier among supported connections. | Zammad provides a REST API and lists integrations including LDAP, Sipgate, Placetel, Checkmk, Monit, and Nagios. |
| Rating on Apple App Store | 3.3 out of 5 from 199 ratings | 5.0 out of 5 from 1 rating |
| Rating on Capterra | 4.5 out of 5 from 289 reviews | 4.6 out of 5 from 7 reviews |
| Rating on G2 | 4.6 out of 5 from 2,518 reviews | 4.5 out of 5 from 10 reviews |
| Rating on TrustRadius | 9.2 out of 10 from 119 reviews | 9.4 out of 10 from 3 reviews |
Plans
Zammad
- Starter v2€9 a month
- Professional v2€18 a month
- Plus v2€27 a month
- Business€2,999 a year
- Enterprise€5,999 a year
- Corporation€9,999 a year
In their own words
Zammad
Zammad is a support platform for customer service, IT support, and internal operations. Teams can handle requests from multiple channels, assign and prioritize tickets, and add internal notes. Templates, bulk actions, and automation are available to cut down on repetitive support tasks, and the product includes a knowledge base. Its web app supports more than 40 languages. Hosted plans start at €7 a month (billed Annually): Starter v2 supports up to 5 agents, Professional v2 up to 35, and Plus v2 has no agent limit. Their listed channels and storage allowances vary by plan. A free plan and a 30-day trial are listed. Zammad also has a self-hosted version for customer servers, where the customer handles updates, backups, and availability. Listed platforms include API, Linux, self-hosted, and web. The product provides a REST API and lists integrations such as LDAP, Sipgate, Checkmk, and Nagios. Zammad 7.0 includes AI agents, ticket summaries, and a writing assistant; optional AI features cost €0.03 per AI call.