Genesys Cloud Workforce Management vs Papershift
Genesys Cloud Workforce Management
genesys.com
Papershift
papershift.comSide by side
| Figure | Genesys Cloud Workforce Management | Papershift |
|---|---|---|
| Price from | $155/mo | $400/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 7 |
| Spec score · Workforce Management - Enterprise Software | 7.9 (#9) | 8.9 (#1) |
| Founded | 1990 | 2015 |
| Headquarters | 1302 El Camino Real, Suite 300, Menlo Park, California, United States | Karlsruhe, Germany |
| Integrations | Genesys says its AppFoundry marketplace offers over 600 apps and integrations, including CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics and Zendesk. | Marketplace integrations include Personio, CharlieHR, bookingkit, FareHarbor, Slack, sevdesk, EasySecure and Oneteam. |
| Support | Genesys provides a customer support portal to submit new tickets and track existing ones. | Papershift says its support team and Helpdesk are available to help with questions, and its pricing page offers personal consultation by phone or chat. |
Plans
Genesys Cloud Workforce Management
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud CX 1 or CX 2 with WFM add-onPriced on request
Papershift
- Core$400 a month
- Premium$600 a month
- Professional$900 a month
- CorePriced on request
- EnterprisePriced on request
- PremiumPriced on request
- ProfessionalPriced on request
In their own words
Genesys Cloud Workforce Management
Genesys Cloud Workforce Management has no write-up on Specifiction yet; its figures are above.
Papershift
Papershift is cloud-based HR software that combines time tracking, scheduling, and HR management. Its listed features include absence management, payroll processing, applicant tracking, digital personnel files, and internal company chat with AI capabilities. Core includes digital time tracking, absence management, employee profiles, document management, and EU hosting. Premium adds digital rota planning, automatic shift allocation, and multi-site planning; Professional adds automated roster allocation, payroll calculations and exports, and advanced roles and permissions. The plans are $400 a month for Core, $600 a month for Premium, and $900 a month for Professional, each billed per employee per month. Papershift offers a 14-day free trial without payment information, but no free plan. It runs on Android, iOS, Linux, macOS, web, and Windows. The marketplace lists integrations such as Personio, EasySecure, bookingkit, Slack, and sevdesk. An API can connect external systems, but users must request activation through the contact form.