Genesys Cloud Workforce Management vs Planday
Genesys Cloud Workforce Management
genesys.comPlanday
planday.comSide by side
| Figure | Genesys Cloud Workforce Management | Planday |
|---|---|---|
| Price from | $155/mo | £2.99/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 3 |
| Spec score · Workforce Management - Enterprise Software | 7.9 (#9) | 8.8 (#2) |
| Founded | 1990 | 2004 |
| Headquarters | 1302 El Camino Real, Suite 300, Menlo Park, California, United States | Copenhagen, Denmark |
| Integrations | Genesys says its AppFoundry marketplace offers over 600 apps and integrations, including CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics and Zendesk. | Certified integrations span payroll, HR, POS, analytics, engagement, tipping and technology providers including Xero, Personio, Square, Lightspeed, ADP and QuickBooks Online. |
| Purpose | Workforce management software helps contact centers plan and manage employees through forecasting, scheduling, intraday management, real-time schedule adherence and capacity planning. | Planday provides employee scheduling and workforce-management software for shift-working teams. |
| Support | Genesys provides a customer support portal to submit new tickets and track existing ones. | The Starter plan includes Help Centre and live chat support, while Pro includes dedicated phone support through a call-back service. |
Plans
Genesys Cloud Workforce Management
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud CX 1 or CX 2 with WFM add-onPriced on request
In their own words
Genesys Cloud Workforce Management
Genesys Cloud Workforce Management has no write-up on Specifiction yet; its figures are above.
Planday
Planday provides employee scheduling and workforce-management software for shift-working teams, on the web and on Android and iOS. Scheduling tools cover availability preferences, shift swaps, open and draft shifts, and reusable schedule templates. Workers can use Punch Clock to clock in and out from their devices, with location restrictions and rounding rules. Managers can compare scheduled and worked hours, approve shifts for payroll, and export timesheets through integrations. The mobile app also supports schedule viewing and updates, hour approvals and team communications. Planday connects with payroll, POS and HR systems, including Xero, Personio, Square, Lightspeed and ADP. Customers can configure working-time rules, contract hours and absence policies for automatic application to schedules, with real-time alerts for violations. The Starter plan includes Help Centre and live chat support; Pro includes dedicated phone support through a call-back service. Planday says it serves small, medium and enterprise businesses across industries such as hospitality, care homes, hotels, entertainment, retail, and fitness and wellness. There is no free plan; a 30-day trial is available. Starter costs £2.99 a month, billed per user/month, with a five-user minimum.