Genesys Cloud Workforce Management vs Workforce.com
Genesys Cloud Workforce Management
genesys.com
Workforce.com
workforce.comSide by side
| Figure | Genesys Cloud Workforce Management | Workforce.com |
|---|---|---|
| Price from | $155/mo | C$12.80/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 3 | 5 |
| Spec score · Capacity Planning Software | 7.9 (#17) | 8.3 (#9) |
| Spec score · Workforce Management - Enterprise Software | 7.9 (#9) | 8.4 (#5) |
| Founded | 1990 | 2012 |
| Integrations | Genesys says its AppFoundry marketplace offers over 600 apps and integrations, including CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics and Zendesk. | Official integrations include ADP, Azure, Gusto, Indeed, QuickBooks, Oracle, Paychex, Paycom, Shopify, Square, Toast, UKG, Workday and Xero. |
| Support | Genesys provides a customer support portal to submit new tickets and track existing ones. | The vendor provides implementation and training help, and its help center directs users to [email protected] for assistance. |
Plans
Genesys Cloud Workforce Management
- Genesys Cloud CX 3$155 a month
- Genesys Cloud CX 4$240 a month
- Genesys Cloud CX 1 or CX 2 with WFM add-onPriced on request
Workforce.com
- All-in-One Plan (Canada)C$12.80 a month
- All-in-OnePriced on request
- HRPriced on request
- PayrollPriced on request
- SchedulingPriced on request
In their own words
Genesys Cloud Workforce Management
Genesys Cloud Workforce Management has no write-up on Specifiction yet; its figures are above.
Workforce.com
Workforce.com combines payroll, HR and workforce management in one system for shift-based organizations. Its scheduling tools use business data to forecast demand and generate schedules, with auto-scheduling, availability collection, time-off management, open shifts and shift swaps. HR features cover onboarding, HRIS, performance management and applicant tracking. Payroll includes time and attendance, wage and hour automation, tax filing and benefits management. The company lists hospitality, retail and care among its use cases. The service is available on Android, iOS, web and API, and its mobile app supports phones and tablets. Listed integrations include ADP, QuickBooks, Gusto, Indeed, Clover and Lightspeed. Plans are licensed per user, with pricing depending on selected modules, staff count and implementation requirements; prices are on request and there is no free plan. A 14-day trial is listed. The Time Clock App requires a compatible Apple or Android tablet and cannot be used on a computer.