| Price from | Free | $19/mo |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 4 |
| Spec score · Help desk software | 8.3 (#30) | 9.1 (#8) |
| API access | Yes | Yes |
| Automation | GenericAgent can schedule actions such as closing stale tickets, sending reminders, and escalating overdue items. | Rules can assign, tag, prioritize and follow up on tickets automatically. |
| Customer portal | Customers can submit tickets, track their progress, and view tickets from their organisation. | Yes |
| Free plan | Yes | No |
| Help center | Yes | Yes |
| Integrations | GoatFlow supports LDAP and OIDC/OAuth2.0, including Google, Keycloak, and Azure AD, and connects to external services through REST or SOAP APIs. | Documented integrations include LiveChat, ChatBot and Facebook, while the site also lists Shopify, Salesforce, HubSpot, WordPress, Webflow, Slack, WooCommerce and Klaviyo. |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Support | The FAQ describes community help through GitHub Discussions and Issues, plus commercial support, professional services, and SLA plans from Gibbsoft Ltd. | HelpDesk advertises customer support 24/7/365 and a self-service Help Center. |
| Ticket automation | Yes | Yes |
