Helpable vs ScreenSteps
Helpable
gethelpable.com
ScreenSteps
screensteps.comSide by side
| Figure | Helpable | ScreenSteps |
|---|---|---|
| Price from | $25/mo | $500/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| API | Yes | Yes |
| Plans published | 5 | 3 |
| Spec score · Knowledge base software | 8.9 (#10) | 8.8 (#16) |
| Audience | Helpable is positioned for SaaS companies, indie hackers, no-code app builders, agencies, e-commerce businesses and small businesses. | both |
| Content analytics | Yes | Yes |
| Custom domain | A custom domain with free SSL is included with every paid plan starting at Starter. | Yes |
| Free plan | The free plan is $0 forever and includes the knowledge base, widget, live chat, and inbox. | No |
| Integrations | Helpable integrates with Slack, Zapier, Make, Shopify, webhooks and REST APIs. | The integrations page lists Active Directory, Azure Entra ID, Basecamp, Glean, Okta, OneLogin, Salesforce, Service Cloud, Slack, and Teams. |
| Product | Helpable combines an AI chatbot trained on a company’s content, a live chat inbox, and a public help center. | ScreenSteps is an AI-powered procedure and knowledge platform for creating, finding, following, and maintaining employee procedures. |
| SSO support | Yes | Yes |
| Support | Helpable says it usually replies to contact messages within a few hours on business days, while Scale includes dedicated support. | The help center lists support chat hours as 9am–6pm EST Monday through Friday, excluding major US holidays. |
| Version history | Yes | Yes |
Plans
Helpable
- FreeFree
- Solo$25 a month
- Starter$49 a month
- Pro$149 a month
- Scale$299 a month
ScreenSteps
- Operations Standard$6,000 a year
- Operations AI$9,000 a year
- EnterprisePriced on request
In their own words
ScreenSteps
ScreenSteps has no write-up on Specifiction yet; its figures are above.